Remote Client Engagement Assistant - Sales / BD. Virtual Assistant Services. - 17712 Birmingham, England
Job description
This is an exciting opportunity for someone who enjoys speaking to new people and being genuinely curious about solving their “problems”.
This role would be perfect for someone looking for a new opportunity which gives them a better work life balance and the chance to work from home.
You might even be coming from a Customer Service or Marketing background, but the important key is that you are familiar with sales.
If this sounds like you, then keep reading!
Role Info:
Client Engagement Assistant
100% UK Remote
£26,000 Plus Private Medical Cover and Other Great Perks
Company: Rapidly-Growing Virtual Assistant Company
Culture: People Before Profits, Force for Good, Authentic and Human
Clients: James Villa Holidays, Countrywide Properties, Marco Pierre White restaurants, lastminute.com and more
Your Skills: Business Development, Sales, Customer Relationship Management
About us:
// Glowing company reviews with a 5* Glassdoor rating
// 2023 TITAN Business Award Winner
// 100% remote working across the UK
// Featured in BBC, The Sunday Times, Cosmo Magazine, The Telegraph and more
// Grown by just under 300% over the last 2 years - and we’re still going!
We are all about working smarter, not harder. By providing Virtual Assistant Services, we help busy entrepreneurs and professionals all over the UK do just that.
We provide our clients with high-levels of business support from PA and diary management, to marketing and social media.
We live and breathe remote working with flexible hours, we don't even have a head office. This gives us a brilliant opportunity to make sure our wonderful workforce gets the work-life balance that they deserve.
The Client Engagement Assistant role:
As Client Engagement Assistant, you will work within the fast-paced Client Engagement team to field new enquiries and handle consultation calls, progressing enquiries through to being matched with a Virtalent VA, and then activating their account.
Our clients are highly successful, but busy business owners who need more support - each client has a different story to tell, making the role varied and interesting.
There is no “hard sell” with this role - we are focused on building authentic, long-term relationships with our clients. If you love delivering first-class service, this could be the perfect opportunity.
You don’t need to have many years of sales experience, but some familiarity with sales is key to the success of this role.
Key Responsibilities:
+ Field new enquiries from the website, live chat and telephone calls
+ Conduct 1:1 consultation calls with prospective clients, discussing their goals and needs
+ Prepare notes from consultation calls
+ Evaluate the Virtual Assistants who have expressed interest in the client opportunity, selecting the most suitable team member for each
+ Prepare a proposal for the prospective client, recommending your chosen Virtual Assistant
+ Arrange calls between VAs and prospective clients
+ Record videos and other personalised content where needed
+ Follow up and manage each party appropriately to secure a new account sign up
+ Maintain an accurate database/pipeline at all times
+ Provide holiday/illness cover and general day-to-day support to the Client Engagement Manager
+ Generate new business for the company with the support of your manager
+ Work on ad-hoc marketing and content writing requirements
+ Maintain a strong LinkedIn presence, building new client relationships
+ Assist the team with other ad-hoc duties, if and when required by the business
About you:
+ Experience in a similar sales or business development role
+ Demonstrated previous success in a similar role
+ Outstanding written and verbal communication skills
+ Excellent teamwork skills
+ A naturally proactive, confident approach, including when under pressure
+ A positive attitude and the ability to self-manage
Your Experience / Background / Previous Roles May Include:
Sales, Business Development, Business Development Manager, Client Relationship Manager, Client Relationship Management, Development Manager, Sales Manager, Business Development Executive, Business Development Officer, Customer Service, Marketing, Stakeholder Engagement
Sound like a good fit? Apply here for a fast-track path to our Leadership Team.
Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
