Relationship Manager Business Banking Birmingham
Job description
Job description Some careers prize diversity more than others. If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are seeking a customer focused and commercially minded person to join this team in the role of Relationship Manager. The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams. Your responsibilities will include: Face to face meetings with SME clients, with an average of 65 clients in portfolioManaging portfolio incomes of approximately £1.5 – £2m and SME clients with a £5-15m turnoverDriving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new businessGrowing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive networkBuilding a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomesComprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews Requirements The ideal candidate for this role will have: Experience of working in relevant environments, i.e. Relationship Management, Business/Corporate Banking.Experience of working with customers and building relationships.Commercial credit and lending experience.A passion for delivering excellent customer service and proactively looking for innovative ways to improve this service.Experience of winning or developing new business.Comprehensive understanding of risk management and the relevant regulatory processes. Please Note: This is a hybrid role based at 1 Centenary square, Birmingham. The successful applicant will be required to undertake frequent travel in the wider Midlands area for face to face meetings with clients as well as attending Worcester or Birmingham offices on a regular basis. You’ll achieve more when you join HSBC. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you
