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The Best Connection is currently working our client based in Seaham. They are a leading catering equipment specialist with customers throughout the UK and are currently looking for a Customer Service Manager to join their busy and expanding team.

The role is being offered on a permanent basis.

Duties will include:

• Enhance Customer Service through building trust.
• Set a clear mission and deploy effective strategies that focuses on the mission
• Develop effective, efficient and professional service procedures, policies and standards
• Identify and assess customer needs to achieve satisfaction
• Take ownership of customer issues and follow through to resolution
• Follow through lease and bacs sales to maximize sales and money in.
• Ensure that lasting relationships are being built with customers.
• Communicate effectively with marketing and procurement to ensure that customers views are passed back to enable website and product development.
• Ensure that directions from management are taken to the CS team and followed.

Hours of work:

• Monday - Friday
• 8.00am - 4.30pm
• 40 hours per week

Salary

• Negotiable depending upon qualifications and experience.
• Circa £32k p.a. to £34k p.a.

Requirements:

• Excellent knowledge of management methods and techniques
• Excellent verbal and written communication skills
• Strong client focus both client facing and verbally
• Ability to think strategically and lead a team
• Working knowledge of customer service software, databases and tools

Additional Benefits:

• Onsite parking
• Onsite electric car chargers
• Drinks, snacks and lunch provided
• Contributory pension scheme (5% employee and 3% employer)

• Hourly rate as above (not age dependent)
• 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)

All vacancies are available and correct at the time of posting. Some details may be subject to change