relationship manager London, England
Job description
Who are we?
We want to help small businesses thrive. That’s why we’re here.
We connect small business owners to investors – to create jobs, help families and power economies – because we believe that people are made to do more. And we want to help them get the finance they need to thrive, creating thousands of jobs as they drive the economy forward.
So, we created the leading online marketplace for small business loans. Our investors have lent £11.4 billion in 143,000 loans to 100,000 small business owners. In a single year, we unlocked 135,000 jobs and contributed £10 billion to the global economy. There’s never been a better time to join!
This is an opportunity to work at a company that is really making a difference to our clients' lives. We're disrupting the financial industry by being at the forefront of modern technology and machine learning.
The team
The Relationship Management team is Funding Circle’s newest Sales team dedicated to our highest value existing customers and sits within our wider Existing Client team. The team’s objective is to live our newest company value of obsessing over the customer, to do this we want to build stronger relationships and assist the growth of these businesses. The success of the team will be measured on the retention of these clients and growing their long term value to Funding Circle.
What will you be doing?
- You will be taking full ownership of a portfolio of £1.5mil+ T/O businesses, introducing them to the Funding Circle Relationship Management proposition and cultivating a long term working relationship.
- Day to day you will be driving retention and engagement of your client portfolio.
- You will be conducting in-depth discovery calls with these businesses to better understand their strengths and challenges and how Funding Circle can assist them going forward
- You will be building and managing your own pipeline of applications by uncovering and closing new funding opportunities within your portfolio.
- Due to the infancy of this channel you will also have the opportunity to Influence the strategy, development and expansion of the Relationship Management service
Are you?
- Customer Obsessed - creating the best experience and outcomes for Funding Circle’s highest value clients is the focus of this role
- Personable - you are able to build and maintain long lasting business relationships with both clients and stakeholders
- Knowledgeable - have a strong understanding of different financial products available to businesses and how they can work for them.
- Innovative - you enjoy being creative and are passionate about creating and changing things for the better, both for your colleagues and for clients.
- Organised - you have a strong level of self-organisation, diligence and prioritisation skills
- Motivated - you are results-oriented and want to go above and beyond to hit and exceed your KPIs to enable us to exceed growth targets
This is the perfect role for someone with 2+ years’ experience in a sales role within the industry as a broker or relationship manager for a finance provider.
Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. You might just be the perfect fit.
Why join us?
Talk to our recruiters about our workplace, culture and benefits covering; Lifestyle, Health, Wealth & Development!
A few highlights are:
- Hybrid working environment (2 days a week in office), flexible working options with an amazing office and we will help support your home working set up.
- Private Medical Insurance and Dental Insurance.
- Learning allowance AND other perks such as Gympass, Spill, Just Eat allowance, Electric Car Scheme and more!
- Access to Octopus Money Coach, Free Mortgage advisor partnership, Discounts at other retailers through perks at work.
Want to Build the Incredible? We’d love to hear from you.
