Registration Officer Hammersmith, England
Job description
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Environment Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean and green and one in which our residents take pride.
Hammersmith and Fulham Registration Service is looking for an enthusiastic individual who is motivated and hardworking to deliver a high standard of service for our residents, customers, and stakeholders.
To undertake and assist with all statutory registration and discretionary service technical duties as required. To ensure that the Registration Acts and Regulations and legal obligations of a registrar are applied in a fair and equitable manner. To provide an administrative support service to the unit and to give advice and assistance to customers accurately and uniformly in accordance with relevant legislation.
To provide the front-line access point for the registration service face to face and via email and telephone. To ensure customers are dealt with efficiently, effectively and with due consideration and that they have an exceptional experience every time they contact and access the service.
Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.
Please refer to the Role Profile for more information.
Role Responsibilities:
You will need:
- To provide a technical and administrative support function to the Register Office
- To carry out and assist with the legal registration functions of the Registrar of Marriages and Civil Partnerships. Duties will include establishing whether parties are legally free to enter into a marriage or civil partnership, to make decisions on whether a marriage or civil partnership should proceed in cases of doubt and liaising with the Home Office when a sham marriage is detected
- To undertake citizenship procedures necessary to ensure that applicants for British nationality can attend a Citizenship Ceremony within three months of receiving notification of a successful application. To liaise with the Home Office when cases of fraud are suspected and to advise customers on the documentation necessary when attending a citizenship ceremony
- To carry out the legal and discretionary functions of a Registrar of Births and Deaths in any location specified by the Registration Authority. Duties include the registration of births, deaths and still-births, making decisions on whether deaths need to be reported to the Coroner and funerals delayed, advising customers about removing bodies out of England and advising on re-registration of events
- To carry out the legal functions of the Deputy Superintendent Registrar in any location specified by the Registration Authority. Duties include taking legal notice of intended marriages and civil partnerships, giving advice on recognition of foreign divorce documents, and advising on acceptable documentation to prove identity and nationality. Conducting and assisting with marriage ceremonies, civil partnership and citizenship ceremonies on our premises and ensuring that these events are memorable and life defining moments for customers
People Values:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.
We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.
Recruiting for Attitude:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
Complex problem-solving
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.
Critical thinking
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.
Creativity
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.
People management
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.
Coordinating with others
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.
Emotional intelligence
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.
Judgement and decision making
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.
Negotiation
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.
Service orientation
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.
Cognitive flexibility
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
