registrar Glasgow, Scotland
University of Glasgow
Full Time
Glasgow, Scotland
22197 - 21400 GBP ANNUAL Today
Job description
Job Purpose
As a licenced Student Visa sponsor, the University of Glasgow is required to hold copies of the passport and immigration status for non-UK students. At the start of their studies, students provide these at Visa Registration. Working as part of a team, the post-holders will be required to assist new international/EU students by reviewing, scanning and/or uploading immigration documents they present, updating their registration status in the University’s record system, MyCampus and issuing their Campus Card.
A number of Student Visa holders are also required to collect a biometric residence permit (BRP), an identification card issued by the Home Office which confirms the details of their visa permission. The University is authorised by the Home Office to receive, store and distribute these to students. The post-holders will be responsible for supporting this process in compliance with Home Office regulations.
Full training will be provided and no prior knowledge or experience of the UK immigration system is required. We are seeking friendly, hard-working individuals with a keen eye for detail.
Due to Home Office regulations on handling biometric residence permits, only UK and Irish nationals or those with indefinite leave to remain or pre-settled/settled status in the UK are eligible for this post. Successful applicants must undergo a Home Office security check before commencing the post.
Main Duties and Responsibilities
- Checking documents provided by students to ensure they conform to the list of acceptable documents (detailed during training) and, where applicable, scanning and uploading documents to MyCampus records.
- Identifying instances where students do not have the correct documentation and helping to explain the correct requirements, and in some cases, calling for assistance from supervisory staff.
- Updating student records in MyCampus with passport/visa data and contact information such as phone number, UK address and personal email.
- Answering general queries from students concerning registration and signposting to the appropriate departments (e.g. Registration & Enrolment Support Team, International Student Support, schools and colleges etc.).
- Processing and filing biometric residence permits (BRPs) received from the Home Office, notifying students their BRP is ready to collect and issuing the BRPs to students, all in compliance with Home Office regulations.
- Greeting students on entry to Visa Registration, general queue management and triage of enquiries to ensure that all students are dealt with appropriately.
- Printing, filing and issuing Campus Cards to students.
- Carrying out any other duties in support of the registration process that may be reasonably requested by supervisory staff.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential
A1 Scottish Credit & Qualification Framework level 4 in English & Mathematics or equivalent, or experience of working in a similar role
Desirable
B1 Knowledge/awareness of the UK immigration system
Skills
Essential
C1 Ability to communicate effectively and with a friendly demeanour, particularly with individuals for whom English is not a first language
C2 Ability to pay close attention to detail
C3 Ability to handle sensitive documentation carefully and confidentially
C4 Ability to use Microsoft Office or other computer software effectively
Experience
Essential
E1 Experience of working as part of a team
E2 Experience of working in a busy customer-facing environment with a high volume of customers
Desirable
F1 Experience of working in a university or other educational environment
F2 Experience of using MyCampus
Terms and Conditions
Salary will be Grade 3, £21,400 - £22,197 per annum pro rata.
Fractional hours, open-ended post. Working pattern is expected to be up to 105 hours over 3 weeks, annually each September, over the registration period, with ad hoc, irregular hours after that.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
