registered nurse Orlando, FL
Orlando Health
Full Time
Orlando, FL
67095 - 44158 USD ANNUAL Today
Job description
Position Summary:
Under the direction of the Nurse Manager, and as a member of the care team, the Call Center Triage Nurse (RN) will be responsible for handling high-volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and coordination that warrant timely triage by a nurse. This position includes a flexible work arrangement of work from home after onsite in the call center for a designated period of time.Responsibilities:
Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma.
Under the direction of the Nurse Manager, and as a member of the care team, the Call Center Triage Nurse (RN) will be responsible for handling high-volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and coordination that warrant timely triage by a nurse. This position includes a flexible work arrangement of work from home after onsite in the call center for a designated period of time.
- Triage and provide thorough and sounds assessments of incoming urgent and non-emergent patient calls with acute symptoms,
- Communicates and coordinates with the specialty and/or providers, or whom he/she designates, on patient care as needed.
- Provides guidance and instruction on acute intervention of stable and unstable patients over the phone using the nursing
- Develops, coordinates implementation of, and evaluates a plan of care for each call presented using Schmitt-Thompson
- Documents all call inquiries according to Orlando Health policies and procedures.
- Demonstrates the knowledge and critical thinking skills necessary to provide developmental, cultural, and age-appropriate care.
- Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance.
- Demonstrates proficiency in multiple technology programs used by Orlando Health.
- Demonstrates interpersonal and communication skills with office staff, nurses, providers, contact center team, and leaders.
- Proficiency in recognizing a change in patient status and need to escalate care. Coordinate with provider or nurse leader as
- Assist with scheduling patients in a same day/next day appointment spot when indicated by disposition and level of care
- Will adhere to the standards required in the role in regard to break times and phone time as well as weekend and holiday
- Provides patient services with the ultimate goal of providing the highest level of quality care and customer service.
- Refilling prescriptions following Orlando Health policy and provider requirements.
- Communicates the plan of care clearly to the patient and ensures the patient fully understands prior to ending the call.
- Enroll or update patient MyChart information, if needed, each call.
- Maintains punctual attendance as in accordance with Orlando Health policies, the ADA, FMLA, and other federal, state, and
- Serve as a patient advocate while using available resources to help formulate ethical decisions for positive patient outcomes.
- Act as a professional role model for orientees while being flexible to meet the needs of a training schedule.
- Works independently and efficiently with minimal supervision
Graduate of an approved school of nursing.
Maintains current RN license in the State of Florida.
Maintains current ACLS and BLS certifications.
Five (5) years of clinical experience, with a minimum of three (3) years in the assigned service line preferred.
Previous experience working with EPIC EMR required.
Five (5) years of clinical experience, with a minimum of three (3) years in the assigned service line preferred.
Previous experience working with EPIC EMR required.
About Orlando Health
CEO: David Strong
Revenue: $5 to $10 billion (USD)
Size: 10000+ Employees
Type: Company - Private
Website: https://www.orlandohealth.com/careers
Year Founded: 1918
Orlando Health
https://www.orlandohealth.com/careers
Orlando, FL
David Strong
$5 to $10 billion (USD)
10000+ Employees
Company - Private
Health Care Services & Hospitals
1918
