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Registered Manager

£40k - £45K Depending on Experience

About Us

Connected Health is recruiting for a leading, highly proficient, ambitious, driven, and caring Registered Manager who has a willingness to operate within an innovative care environment while helping manage, develop, and grow our Homecare service.

Connected Health operates across the five NI Health Trusts providing high quality care supporting adults to live independently in their own homes with confidence. This role is based in the Belfast area.

This role offers amazing benefits including:

• Company Car
• Health Cash Plan or Gym Membership

Health Cash plan:

• Personal Accident
• HSF | GP Advice Line, Virtual Doctor, Counselling Service, Medical Information and Legal Advice
• Perkbox | Money saving offers, discounted gym membership, special priced cinema tickets, every day shopping discounts
• Dental
• Optical
• Practitioner - physio, podiatry

• 31 Days Annual Leave (bank holidays included) Plus your Birthday Off
• Holiday loyalty Bonus
• Additional development and training opportunities
• Refer a friend scheme with unlimited usage
• Blue Light Discounts - which includes but not limited to:

10% off in Asda

10% off in Schuh

22% off Look Fantastic

20% of inJD Sports

10% off PureGym Memberships

Main Duties & Responsibilities

Reporting to the Director of Care, the Registered Manager will ensure the effective management and development of the Belfast Domiciliary Care Service in line with Organisational strategy, observing regulatory and contractual compliance, whilst promoting Connected Health brand through a high-quality support of our clients, ensuring respect, privacy, dignity, fulfilment, independence and choice.

• Efficiently manage day to day running of the business. Allocate resources and monitor performance to deliver high quality of care. Manage all aspects of the Operations team and provide leadership to ensure line managers are clear about their respective duties and responsibilities and have the support they need to carry out their roles.
• Be responsible for the delivery of the service in line with the RQIA requirements and company policy and procedures. Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care.
• Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the business including rota planning, Quality Monitoring, reports to Director of Care and all preparation in line with the Belfast Trust and RQIA Inspections.
• Being a good ambassador for our business, building effective customer and stakeholder relationships, particularly with the HSC Trusts and the RQIA. Apply excellent communication skills with customers, their families and representatives and staff to deliver high quality of care.
• Line management to the Assistant Manager to ensure the development and profitability of the business, including focus on the retention and development of our caring workforce and effective management. This includes coaching and mentoring a group of Regional and Area Managers throughout the team.
• To contribute towards a positive, cohesive and therapeutic environment and to deal appropriately with matters relating to disciplinary, grievance, untoward incidents and complaints within the service.
• Attend external meetings and represent the service in a positive manner.
• Participate in the growth and development of the business working alongside the Coordination Manager.

Personal attributes

Commitment to always respecting the rights of customers and to promoting their privacy, dignity, and independence throughout their lives.

Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. Excellent timekeeper and reliable.

Caring and compassionate towards people in need of care and support.

Knowledge and understanding

Effective leadership and management in the healthcare industry, focusing on the delivery of high-quality care, including achievement of positive outcomes from regulatory inspections.

Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice.

Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.

Must have S/NVQ L5 or equivalent or be willing to work towards a relevant management qualification.

Understanding of systems to maintain confidentiality in relation to customers, staff and the business

Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.

Experience of care services, risk assessment and person-centred care and support.

Experience of managing and developing an effective staff team.

Ability to maintain clear written and electronic records and to follow statutory reporting procedures.

Ability to implement policies, procedures and instructions.

Qualifications & Experience

• The candidate will either hold, or be working towards, an NVQ level 5 qualification in Health & Social Care
• Must have experience and knowledge of the Care Industry, in a similar role previously in leading inspections with regulatory bodies and be capable of passing the registration interview with the RQIA.

Desirable

• Experience and knowledge of the Domiciliary Care Industry

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