Registered Manager London, England
Job description
We are looking for a Registered Manager who possesses excellent care management and leadership qualities, someone who is thorough with CQC regulations and Provider's responsibilities. The ideal candidate should have direction and long-term vision, who can also effectively deliver the operational imperatives of Liral Veget care services. The candidate must have previous experience of managing a Domiciliary Care service and should have network experience with placement authorities.
The role will oversee the day-to-day delivery of our domicilary care services promoting respect, equality and the independence of our clients. The Registered Manager is directly accountable to the Director and to the Care Quality Commission.
The Registered Manager will provide responsive and flexible support to our team and develop the domiciliary care services. The RM should be able to ensure regulatory compliance in all areas of our service, leading and supporting our services, our staff members and ensuring the provision of a high-quality service with clear direction and commitment to service.
Key responsibilities –
- Efficiently manage the day-to-day delivery of the domiciliary care service
- Manage all staff team and provide support where needed
- Effectively communicate information and instructions on services to staff and clients
- Manage and coordinate the delivery of staff training and development
- Provide leadership to ensure staff are clear about their duties and responsibilities
- Seeking new referrals and supporting the growth of the company.
Care-specific responsibilities
- Responsible for the safe delivery and accurate recording of care in line with legislation, the CQC, and our Company policies
- Manage and update Company policies in collaboration with senior management
- Keep up to date with best practice in social care and apply this knowledge to your work
- Understand and monitor health and safety in the workplace - Lead on infection prevention and control
- Manage and coordinate staff quality assurance
- Be prepared to work flexibly to ensure the safe delivery of the service
Client management
- Promote the interests of our clients and provide a person-centred service
- Conduct home visits to prospective clients and carry out all duties required to commence care
- Provide clear information to all our clients and their representatives) about our service
- Communicate effectively with clients, their families and representatives, staff and other health and social care professionals to deliver the best possible care
- Maintain confidentiality for clients, their families and our employees
- Manage and coordinate client quality assurance in collaboration with senior management
Leading and managing staff
- Interview prospective care worker candidates and coordinate inductions for new staff
- Manage and coordinate training for all staff in collaboration with senior management
- Manage staffing levels to ensure sufficient numbers of suitably qualified staff
- Effectively manage your staff providing information, guidance and on-going supervision
- Implement the Company policies in relation to absence, disciplinary and grievance matters
- Ensure all emergency on-call issues are dealt with effectively including covering visits either directly or indirectly when care workers are sick or unexpectedly absent at short notice
- Take an equal share of the on-call responsibilities during evenings and weekends
Representing the company
- Attend relevant network meetings, workshops, conferences etc.
- Embed the Company ethos of high quality person-centred dignified care in all your work
- Seek out and implement industry initiatives (e.g., The Social Care Commitment)
- Contribute ideas and items to the Company’s social media accounts
Experience, skills and qualifications
- NVQ Level 5 Diploma in Leadership for Health and Social Care or equivalent, or be willing to work towards a relevant management qualification
- Effective communication skills. Experience of building positive working relationships with clients, their families, staff and other health and social care professionals
- Experience in the delivery of social care in a dignified and respectful manner that promotes independence, choice and privacy of the client
- Experienced user of Microsoft Office, Microsoft Exchange and the Internet.
- Administrative skills and computer literacy with strong focus on attention to detail and accuracy
- supporting and supervising staff
- Ability to plan, organise and prioritise your workload and your team’s workload effectively to meet deadlines
- Experience of working collaboratively as part of a team
Person specification
The candidates should have
- Exceptional organisational and managerial skill sets
- Excellent knowledge of CQC inspection processes
- Right soft skills and personality to fit in with our team
- relevant sector experience
Essential
- Personal attributes
- Caring and compassionate towards people in need of care and support
- Commitment to the values of respect, dignity, equality, privacy and non-discriminatory care practice, promoting the rights of people and their independence
- Self-motivated, proactive and keen to learn
- Willing to seek guidance when needed and follow instructions
- Excellent time management and reliability
- Professional manner
Knowledge and understanding of:
- the needs of people who require care and support at home
- best practice with regard to providing high quality person-centred care, care for people with dementia, and end of life care - the regulatory responsibilities of a Registered Manager
- the law and regulations relating to domiciliary care services
- confidentiality in relation to clients, staff and the Company
- risk assessments in homecare services
- recognising abuse and following safeguarding procedures
The list of duties given above is not exhaustive. You will likely be required to undertake additional ad hoc duties.
Additional requirements
- Willingness to work flexibly and to keep knowledge and skills up to date
- Full driving licence with no more than three points
- Enhanced Disclosure from the Disclosure and Barring Service
Desirable
- Previous experience as a Registered Manager for domiciliary care services
- Train the Trainer qualification
- Local geographic knowledge of South East London, and the surrounding areas
Job Types: Full-time, Contract
Salary: £40,000.00 per year
Schedule:
- 8 hour shift
Work Location: One location
