Regional Support Officers Remote
Job description
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Salary
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Type of role
Operational Delivery
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Contents
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
Consumers of immigration advice and services are often among the most vulnerable and disadvantaged members of society. That is why the work at the Office of the Immigration Services Commissioner (OISC) is so critical as the non-government body that regulates the provision of immigration advice and services, ensuring they meet stringent professional standards.
We have an ambitious and wide-ranging transformation programme underway dedicated to putting the Advice Seeker at the heart of all our work. A newly formed regional structure is a key tenet of this programme, enabling us to be closer and engage more effectively with the partners we regulate across the country.
We are looking for two organised and proactive individuals with excellent communication skills to play to play a crucial role in supporting our regional teams to achieve their objectives. One of these dedicated and motivated individuals will support our Northern Team and the other our Central Team. A map is included with this adverts showing the areas each of these teams are responsible for.
These are both part-time roles and the exact hours and work patterns are to be agreed.
Job description
- Key responsibilities
- Liaising with the Customer Service Unit to allocate tasks to the regional team.
- Responding promptly to enquiries and actionable work.
- Providing administrative assistance to Regional Directors and Operating Managers.
- Assisting with meeting management and preparation of meeting papers.
- Overseeing the risk assessment process and audit bookings.
- Supporting travel and accommodation arrangements for audits, meetings, and court hearings.
- Assisting with regional engagement objectives.
- Offering support during engagement visits.
- Assisting in monitoring work progress and quality assurance systems.
- Producing reports from the OISC case management system.
- Maintaining and updating adviser details and template letters.
- Performing compliance checks on advisers' websites.
- Ensuring accurate storage of documents and data.
- Assisting with data requests and reporting.
The full job description is included in the Candidate Pack which you can download from this advertisement.
Person specification
Essential criteria:
- Good organisational skills.
- Good communication with experience in responding to queries verbally and in writing
Desirable criteria:
- Experience of using a case management system to store and retrieve information and produce reports.
- Knowledge of basic compliance processes.
- Experience in meeting and /or diary administration.
- Experience booking travel and accommodation and dealing with central suppliers.
- Ability to work on own initiative.
- Living in the OISC Region that you are allocated to.
Competencies Required
- Delivering at Pace.
- Changing and Improving.
- Communicating and influencing.
- Working Together.
Location:
- OISC now has no permanent offices. All staff are based at their home address with regular face to face meetings of teams and the whole organisation monthly, at appropriate venues;
- The jobholder will be based at their home address which must be within the United Kingdom. It will be beneficial to live in the OISC Region that you are allocated to;
- Occasional Travel across the United Kingdom to attend in person team and office meetings will be required.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
An information pack on the OISC is attached to this advertisement.
Things you need to know
Selection process details
This is a rare and exciting opportunity, to find out how to be part of the change please contact; [email protected]
Closing date
5pm on Tuesday 29 August 2023
Interview panel
w/c 4 September
To apply for this post, you will need to submit the following documentation to the Office of the Immigration Services Commissioner no later than 5pm on Tuesday 29 August 2023 and by sending it to [email protected]:
- A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years;
- A Statement of Suitability (no longer than two pages) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the criteria in the person specification;
- The Equality and Diversity Questionnaire attached to this advertisement.
Please include the job title in the subject line of your email.
For an questions you may have about the role, please contact Ian Vallow, the OISC's Human Resources Manager at [email protected].
This may be at the end, but it is far from an afterthought; we are committed to creating an inclusive environment, which promotes and supports inclusivity and respect, with a culture that supports our communities and partners and celebrates all aspects of diversity. Achieving our aim to lead to a working environment that is free from discrimination, harassment, bullying and victimisation.
Equality and diversity
The OISC is an equal opportunities employer.
We welcome applications from candidates regardless of age, race, sexual orientation, gender, disability, religion or belief.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
Follow link to apply
