Regional Outreach Officer – London, Homebased London, England
Job description
Are you passionate about supporting local communities?
Do you want to be part of a team providing meaningful impact and make a real difference on people’s lives?
This is an exciting time to join our National Outreach service!
At the Royal British Legion, we believe in building our potential and have an exciting opportunity to increase capacity within our National Outreach service, with the introduction of five new roles across England. This expansion will enable us to provide responsive, person centred and holistic support to our beneficiaries.
As an Outreach Officer, covering the London region, you will provide a range of specialist advice, guidance, advocacy, and support to beneficiaries with complex, and often, multiple needs could have a real impact on people’s lives.
You will be responsible for supporting those beneficiaries experiencing Homelessness, Mental Health, Addiction & Dependency, Domestic Abuse, engage with the Criminal Justice system (out in the community or immediately prior to release) and supporting adults, children, or families at risk.
Additionally, you will manage a beneficiary caseload and provide ongoing support to beneficiaries to find practical and long-lasting ways to achieve their potential, lead more fulfilling lives and take responsibility for their future.
This role is home-based with some requirement to travel across all Boroughs of Greater London depending on beneficiaries’ needs, training and meeting purposes. Therefore, you will need to be based within London area.
Your key responsibilities will include:
- Providing effective & efficient welfare case management of circa (but not limited to) 20 complex cases; ensuring case records are maintained, accurate and up to date.
- Face-to-face visits at the beneficiaries’ home or out in the community, as appropriate and in line with RBL Visit policy to meet beneficiary need.
- Conducting thorough exploration of needs and assess priorities, in agreement with the beneficiary, to produce an objective-based action plan. This will include developing and adapting the action plan throughout the duration of the case as required in response to the beneficiary need, providing follow-up support as appropriate.
- Offering specialist advice, advocacy, and referrals to statutory, and third sector agencies; working collaboratively to empower and support beneficiaries to address and manage their needs effectively.
- Identifying and supporting beneficiaries to access and maintain engagement with specialist services such as clinical & therapeutic mental health & addiction services, and statutory & third sector housing projects.
- Providing emotional & practical welfare support to beneficiaries whilst awaiting assessments with statutory or third sector services.
For more information, please see Job Description attached to our advert directly on our website.
About the Royal British Legion
Across the country, in every city and on every street, RBL is there to support our Armed Forces community.
It's this mission, this scale, this challenge, and the values we all live by, that makes the RBL such a fulfilling place to thrive.
If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK.
Diversity Statement
We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.
We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.
How to Apply
Please click ‘Apply Online’ to submit your application.
Closing date for this role is: 26th March 2023
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
