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Regional Operations Manager

We currently looking for a Regional Operations Manager. This is a fantastic opportunity to work with the largest independently owned heating company in Kent.

Salary: £38,000 -£43,000

Location & Travel

This role is office based in Sittingbourne with occasional travel and overnight stays.

Hours of work:

37.5 hours per week

Core Hours of Work: 8:00am to 5:30pm (variable start and finish times)

Hours of Department Operation 7:00am and 10.00pm Monday to Sunday

WAIT! What’s in it for you?

Our Company Benefits include:

• 25 days annual leave entitlement (excluding bank holidays)
• Discounted gym memberships, cinema, shopping vouchers and more
• Buy & Sell Annual leave scheme
• Employee Assistance Programme
• Private Healthcare plan
• Company pension scheme
• Employee assistance programme
• Access to Headspace meditation app
• Access to Sodexo benefits portal

Purpose of the Regional Operations Manager role:

As a Regional Operations Manager, you are responsible for the management of an office-based, Contact Centre team, ensuring operational effectiveness across your geographical area. Working closely with the Regional Field Operations Manager to ensure strong performance for the end-to-end service.

You will ensure that your team are empowered to deliver on company and departmental objectives with an ‘excellence as standard’ service delivery approach.

Detailed work is a major focus of the job and those details need to be handled quickly, correctly and efficiently within departmental guidelines.

You will create and lead a team that is focussed on its high quality of work, customer service excellence, operational targets and KPI’s. You will hold overall responsibility for performance KPIs in your area for: First Time fix, Access Rates, Customer Satisfaction and Engineer productivity. Ensuring your region is compliant with annual service/safety check requirements.

Working alongside your peers, you will actively resolve operational issues that are hindering performance within the overall Customer Service Operations department. You will escalate and seek support from across the management team. Pro-actively participating in regular departmental meetings to collectively support business objectives.

Ideal candidate:

As a suitable candidate for the Regional Operations Manager, you will have excellent communication, teamworking and managerial skills, combined with the capability to build a successful and empowered team in a fast-paced environment. You will be thorough, precise, and quick to connect with colleagues of all levels. You will also be a driving individual who is comfortable with varying activities and objectives on a daily basis.

Essential Qualifications & Experience:

• Leadership and Management experience.
• Excellent Customer Service skills with preferred experience in a contact centre environment.
• Planning travel routes and scheduling experience (or in depth understanding) in fast paced environment.
• Geographical knowledge.
• Excellent organisational skills with the ability to successfully multi-task.
• The ability to make quick decisions to resolve operational challenges.
• The company operates extensive IT systems and mobile technology. You will be expected to familiarise yourself with the operation of such systems.

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

By applying for this position, you agree to our Terms and Conditions and Privacy Policy located on our website.

Job Type: Full-time

Salary: £38,000.00-£43,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Referral programme
• Store discount
• Wellness programme

Experience:

• Planning and scheduling: 5 years (preferred)
• Leadership and Management: 2 years (preferred)

Work Location: In person