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What will I be doing?
As a RDM your role is to win hearts and minds in store; to drive sales, brand advocacy and achieve successful mystery shopping results. This will be delivered through building strong relationships with our Retail Partners, including Store Directors, Vision Department Managers and in store colleagues. You will lead Retail display excellence through collaborative working partnerships achieving in store compliance. You will lead and manage a team of Samsung Promoters, ensuring they have the support, coaching and feedback from you to be their very best.

Your focus will be on delivering the core TVAV KPIs through your team, which include Advocacy and Knowledge Cascade targets, Samsung Sales and Premium Sales, Mystery Shop scores for Store Promoters and Retail Partner colleagues, Net Promoter Scores and People Management.

What are my key responsibilities?
Responsibilities include but are not limited to:

• Managing a team of In-store Promoters across your assigned territory to ensure delivery of set targets.
• Providing leadership to your team to ensure that we are retaining and developing outstanding people.
• Being the first point of contact for your Store Promoters, escalating their queries as appropriate and in a timely manner.
• Holding weekly briefings with all team members to share expectations, priorities and updates.
• Lead, coach and develop new starters on your team through a 12-month onboarding program.
• Drive your team to achieve Retail excellence ensuring in store display compliance.
• Maximise all Samsung and retailer led promotions ensuring full team understanding for store knowledge cascade and visibility on the shop floor.
• Work in partnership with the training team to build a shared plan to address any opportunities or development required to drive sales and mystery shop performance.

You would be great as a Regional Development Manager if:

• You are a self-starter with a proactive, positive mindset.
• You have a keen interest in technology.
• You have previous experience in managing a field team.
• You have strong planning and organisation skills with a sound understanding of MS Office applications.
• You have the ability to focus on numerous targets and are focussed and tenacious in ensuring that these targets are always met.

You will be given access to great training and development and the support of your manager. CPM are Gold Investors in People accredited, and we are passionate about giving our people the opportunities and training to be able to grow both themselves and their career.

Apply today and be incredible in our Samsung team!

CPM are an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills and capabilities.

We work in a collaborative environment where great ideas and achievements are shared and celebrated.
We believe diversity brings new thinking, which is at the heart of everything we do.
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