Regional Communications and Engagement Manager Remote
Job description
Grade B - £37,694 (National Framework) or £42,863 (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £529 per annum for those working from home
Contracted Hours: Full time 37 hours per week. Talk to us about flexible working.
Contract Type: Permanent
Closing date: Sunday 26 March 2023 at 11.59pm
Are you committed to helping us regulate health and social care within England?
When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.
Why this could be a great role for you….
This is an exciting fast paced role supporting the Regional Engagement Lead in the development and delivery of effective regional stakeholder engagement, including the media, and ensuring understanding and engagement with CQC’s in promoting improvement in health and social care services and helping people make informed decisions about care.
Reporting to the Regional Engagement Lead, and supported by a Regional Engagement Officer, you’ll develop and undertake evaluation work contributing to CQC’s understanding of the quality of care across your region. There’ll be a strong emphasis on the relationships you’ll build and maintain with key regional stakeholders as well as with CQC inspection teams
What we can offer you...
Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.
We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.
We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.
What you will bring…
A proactive, dynamic communications professional who can help build on regional engagement’s successes over the last 18 months and take ownership to drive forward new, sometimes complex projects including accountability for delivery.
Someone who is positive and resilient and able to provide challenge, whilst maintaining good relationships for future working.
You hold yourself to high standards and take pride in a delivering high quality work.
A team player who has experience of developing talent and managing the performance of others or can demonstrate strong theory in this area.
A strategic thinker who enjoys turning ideas into action and improving existing ways of working.
JOB DESCRIPTION
Accountabilities:
Working with the Regional Engagement Lead and peers across all directorates, to contribute to and deliver an effective strategy and approach to consistently engage with local stakeholders in line with CQC’s corporate priorities.
Contribute to the development of methods to systematically keep track of all relevant issues – including inspection reports, enforcement action and any other issues reflecting CQC’s work externally and internally. Using these systems to manage the region, including the workload of Regional Engagement Officers.
Build and maintain a regional media profile enabling the consistent promotion of the work of CQC’s inspectors in line with CQC policy and agreed processes.
Oversee and support Regional Engagement Officers who will act as a first point of contact for regional media enquiries
Provide support and training to regional staff on media handling.
Plan internal engagement for significant reports both externally and internally. Externally, this will include engagement with local authorities, integrated care systems, providers, local Healthwatch and regional NHS England.
Contribute to the development and implementation of data analysis and evaluation for necessary reporting, identifying trends and changes that may affect Regional Engagement or the Engagement, Policy and Strategy directorate as a whole.
Responsible for using evaluation and monitoring to support the Regional Engagement Lead’s oversight of regional engagement performance.
Gathering and using insight from operations colleagues, providers, local stakeholders and CQC data to help build a comprehensive picture of the view of quality within an area.
Attend and actively participate in account groups and other internal working groups ensuring the needs and considerations of regional engagement are represented and the groups are supported to achieve their purpose.
Responsible for the personal development of the Regional Engagement Officers, including regular one to ones, performance accountability and management, objective- setting, and regular progress checking.
Have the appropriate knowledge, skills and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid unlawful discrimination.
Essential Skills and Experience:
Significant knowledge and experience of working within a communications or public relations field, including experience of media relations and / or journalism.
Demonstrable knowledge and experience of using different media and IT packages.
Excellent copy writing and sub-editing skills.
High level organisation skills.
Exceptional verbal and written communication skills.
Highly effective presentation skills.
Highly effective networker and relationship builder.
Strong stakeholder management skills.
Able to provide advice and guidance at all levels.
Able to work independently and as part of a team
Please note some roles may be subject to a satisfactory DBS check
For an informal discussion or further information about this role please contact Hiring Manager – Kerri James, Regional Communications and Engagement Lead [email protected] and for general enquiries contact [email protected]
We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected]
CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
Our Values
Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can
