Regional Assistant (Devon & Cornwall) Remote
Job description
This is a busy and varied position within our South-West Region (Devon and Cornwall), combining administrative and hands-on duties as well as travel throughout the region making regular property visits as agreed by the Regional Manager (RM.) You will be responsible for co-ordinating Housekeepers, ensuring Landmark’s quality standards are maintained and occasionally undertaking Housekeeping duties. Flexibility within the role is important. Considered response to situations as they arise is key. Driving throughout the region will be required on a regular basis and staying overnight away from home occasionally. You will deputise for the RM in their absence and provide cover for other team members when needed.
Duties and responsibilities
Quality Standards and Presentation
- Monitor H&S standards, implementing H&S procedures and raise issues with RM.
- Provide information to the RM that may affect the letting of the property.
- Conduct equipment audits and report any shortages to RM. Undertake administrative work as required by the RM
- Work with Housekeepers and Gardeners, ensuring that quality standards, good practice and timekeeping requirements are maintained and that operational queries are answered quickly and correctly.
- In liaison with your RM ensure all properties are fully equipped, dealing with Housekeeper requests for replacement equipment via the internal stores department and external providers.
Team Co-ordination
Responsible for conducting recruitment, induction and ongoing training for Housekeepers to ensure that they are familiar with all procedures and understand the standard and quality of work required.
- Arrange holiday and sickness cover for staff.
- Collect monthly property meter readings.
- Liaising with staff and contractors via phone and email.
- Resolve minor issues with staff members at the time where possible and raise observations with RM as appropriate.
- Readiness to communicate with Housekeepers by phone, email, text, What’s App.
Property Maintenance
- Conduct informal building checks at all buildings visited and raise any maintenance issues to the RM and Facilities Coordinator, giving a clear description of the problem and potential solutions where possible.
- Involvement as required with maintenance closures and the setting up of new buildings.
Open Days
Involvement as required at building open days, working alongside colleagues either on the day and/ or prior to the event, implementing the plans drawn up in conjunction with the RM and the Engagement team.
Attitudes and Behaviours
- The ability to work closely and harmoniously with the Regional Manager, Facilities Coordinator, Surveyor, Housekeepers and Gardeners in all respects.
- To work collaboratively as part of the regional team and assist with duties as required.
- Positive approach in dealing with guests and guest issues.
- To undertake any other duties as may be reasonably required in the post.
- Willingness to learn new systems and procedures.
- To be able to work independently and take initiative when necessary.
- To appreciate, and work within, the organisation’s culture and to conduct all activities in a manner which promotes and enhances the Landmark Trust’s character and reputation.
Education
A good standard of education is required.
Experience
- An awareness of and enthusiasm for historic buildings.
- Meeting and maintaining housekeeping quality standards in the leisure, tourism or hospitality industry.
- A background in customer care.
Skills, Competencies and Behaviours
Skills
- Experienced with MS Office (Word and Excel)
- Wiling to learn internal operating systems, Salesforce/ SharePoint (training given.)
- Awareness of health and safety requirements and obligations
- Financial and commercial awareness
Competencies
- A positive outlook and sense of humour
- Excellent communication skills
- Calm under pressure
- Sensitivity and diplomacy
- Organised and self-motivated
- Attention to detail
- Flexible
- Ability to work on own initiative
Other:
- Full driving licence and own vehicle. Competent driver who is able to cope with motorway driving and rural access tracks.
- Confident about travelling to or staying in remote properties on one’s own.
- Occasional overnight stays.
As this position is home-based, you will need use of a home office. (Equipment provided by Landmark)
You will need a flexible approach to your working hours including being part of the on-call roster.
Job Types: Full-time, Permanent
Salary: £21,840.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
