Refugee Support - Casework Volunteer (Swansea - Q2-66) Swansea, Wales
Job description
Do you want to make a difference to the lives of refugees, asylum seekers and vulnerable migrants? You could help them to draw on their own strengths to cope with crisis and to rebuild their lives. The British Red Cross is a volunteer led organisation and the UK’s largest independent provider of services and support for refugees and people seeking asylum. Our Casework volunteers work one-to-one with refugees, asylum seekers and vulnerable migrants at a time which many will find difficult and distressing. We help to make sure people have choices and opportunities available to them to move forward with their lives in a new country. ## We would like you to: - Ideally live in Swansea or within a 10-mile radius of the city. This is a hybrid role, primarily working in Swansea and remotely at home but there will also be a requirement for occasional travel to Newport for training, etc. - Volunteer 2/3 days per week (you should be available to volunteer in person on Fridays and to volunteer remotely on a Tuesday or a Thursday) - Volunteer for 12 months - Have access to your own phone and computer - Have strong IT and data recording skills - Experience of casework and/or working with vulnerable groups is desirable - The ability to speak one of the following languages is also desirable but not essential: Arabic, Tirginya, Albanian, Amharic, Sorani or Farsi ## **We would be particularly interested to hear from you if you are (or have been) an asylum seeker or refugee.** ## Diversity is something we celebrate, and we want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness. ## **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. If you have any questions before applying, please contact us at [email protected]
Why we want you: Are you passionate about supporting people in crisis? We are looking for empathetic and professional casework volunteers to help people access the vital services and opportunities they need. You will enjoy being part of a supportive team, working to a high level of accuracy and attention to detail and dealing with complex and personal information. Due to the intensity and complexity of parts of our services, it is essential that our casework volunteers work to the highest standards so that we can provide a safe, high quality and effective service.
- Tasks: Giving one to one support to people e.g. advice on accommodation and healthcare
Leading sensitive and comprehensive conversations and interviews with people to assess their needs
Agreeing a plan of action to help people access their rights and entitlements
Using your Red Cross training to give emotional support to adults and children
Maintaining client databases
Referring people to other support services e.g. mental health and loneliness support
Working effectively with interpreters as well as people from the Home Office and other charities
Identifying and responding appropriately to safeguarding and protection issues
- Skills: Strong communication skills and empathetic about the situation and needs of refugees, asylum seekers and vulnerable migrants
Able to volunteer in a multicultural environment
Emotionally resilient as you may need to deal with challenging or difficult situations
Previous experience of face to face client work or casework would be helpful
Speak English; knowledge of another language would be helpful (particularly one used in the current local refugee population)
Keep the people we support at the heart of what you do
Willing to complete a criminal record check
- Benefits: Meet new people and be part of a supportive and inclusive team
A great opportunity to develop your existing skills and gain new ones
All training and induction for the role (there is no charge for training)
Reasonable pre-agreed travel expenses
An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives
