Recruitment Officer – A2/AO Business Administrator Apprenticeship Level 3 Newcastle upon Tyne, England
Job description
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Apprenticeship
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
Recruitment is the Insolvency Service’s current number one priority. Recently a new centralised recruitment team has formed. We are looking for an enthusiastic recruitment officer to join the team who will play a vital role in supporting the delivery of the Insolvency Service's recruitment needs.
The team are responsible for identifying, planning and fulfilling the Insolvency Service’s resource requirements to ensure that we have the right people with the right skills and at the right time.
We are working to improve the service experience for candidates and vacancy managers, the time we take to hire new employees, and to increase the diversity of our candidate pool.
As a recruitment officer, you will play a vital role in supporting the delivery of the Insolvency Service's recruitment needs.
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true best self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include LGBT+, FACES, Disability & Health, Mind Matters, Women’s, The Shed, Carers, Part Time Workers, No Limits and Grass Roots.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career.
This is an exciting opportunity to join a dynamic and supportive team in a growing organisation. If you are a highly motivated individual, with a passion for delivering exceptional results, we would love to hear from you.
Job description
About the Apprenticeship
This is your chance to secure a Business Administrator apprenticeship. At the Insolvency Service, you’ll get all the benefits of an apprenticeship - paid work experience, valuable skills and a recognised qualification. But that’s not all, you will also have the chance to help shape our future.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.
The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
This Apprenticeship will be ran by an external training provider. Please follow the link below for further information on the apprenticeship.
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator/
This apprenticeship opportunity may be of particular interest to school/college leavers, university graduates or those who do not have the relevant experience but may be looking for a change in career and have a keen interest in learning a new skill.
About the Role
As a recruitment officer, you will support the Agency on all recruitment matters to meet the requirements of the organisation, which enables an evolving and adaptable workforce.
The successful candidate will be working within our centralised recruitment team, dealing with a variety of duties relating to the end-to-end recruitment process.
The Insolvency Service currently has a hybrid working policy. Employees are expected to attend the office an average of 40% of their working hours.
Responsibilities
- Assist in the management of recruitment campaigns, including the uploading of sift and interview results, sourcing panel members, liaising with recruitment agencies and vacancy managers, arranging interviews, and providing feedback to candidates.
- Provide recruitment approvals, working with vacancy holders to ensure appropriate governance is maintained for all types of vacancy.
- Provide advice, guidance, and support with recruitment, ensuring it remains fair and open and roles in the process are understood.
- Support with onboarding to ensure a smooth transition into the workplace, including the drafting of employee contracts and handling of candidate ID documents.
- Provide administrative support, including maintaining accurate records while ensuring compliance with data protection legislation.
- Respond to enquiries from candidates and stakeholders in a timely and professional manner.
- Ensure compliance with relevant legislation, policies and procedures.
- Build and maintain great working relationships with key stakeholders at all levels of the organisation.
- Occasional travel will be required to attend team meetings.
Person specification
To be successful in this role you will need to be able to demonstrate the following:
- Excellent administrative skills with strong attention to detail.
- Experience of working in a fast-paced and deadline-driven environment.
- Ability to work collaboratively as part of a team.
- Good communication skills, both written and verbal.
- Proficiency in using Microsoft Office applications, including Word, Excel and Outlook.
Desirable:
- Experience of working in a recruitment or HR environment.
- Knowledge of diversity and inclusion principles and their application to recruitment.
Qualifications
Apprentices without level 2 (GCSE grade C or equivalent) English and Maths will need to achieve this level prior to completion of the apprenticeship. If you have achieved this level and can provide evidence, e.g. copies of your certificates, then you will be exempt from these exams. The training provider will also complete a search at enrolment, however if they are unable to confirm your grades you will be required to sit the exams. If you are unsure as to whether you have the equivalent grades, please contact the recruitment manager for clarification.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
Benefits
We want you have a good work-life balance and want to support you in all that you do so we offer a great benefits package:
- Flexible working arrangements and flexi-time.
- Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service.
- In addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave.
- Competitive maternity, paternity and parental leave.
- 5 days paid leave for learning and development
- 5 days paid leave for volunteering
- Cycle to work scheme
- Season ticket loan
- Staff have access to an employee assistance programme, Workplace Wellness, mental health first aiders, and Employee Assistance representatives, for confidential, independent support and advice during difficult times in either their professional or personal life.
Civil Service Pension
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk
Things you need to know
Selection process details
As part of the application process you will be asked to complete a personal statement and 250 word Behavioural Statement. Further details around what this will entail are listed on the application form.
Your personal statement should be no more than 500 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.
You may want to consider the following statements when creating your Personal Statement:
(Note: These are only example statements, and it is not compulsory for you to include them in your Personal Statement)
1. Things that interest you is this field of work.
2. Instances when you have had to deal with a difficult customer.
Please consider: What challenges you faced and how you dealt with them, how you dealt with the customer? and what was the outcome of the situation?
3. Situations when you have worked in a team to achieve a common goal.
Please consider: What qualities you brought to the team to help achieve the goal? What challenges you faced and how you dealt with them and what was the outcome of this?
4. Instances when you had to complete a large volume of work within a tight timescale.
Please consider: How you motivated yourself? How you overcame any setbacks? How you prioritised the work?
(Note: If you do not have a work-based examples then an example from school/college/clubs will suffice).
You are also requested to provide a 250 word statement for the Behaviour, Managing a Quality Service.
After submission of your application you will be invited to complete a Civil Service Verbal Test and Civil Service Numerical Test.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 2nd June 2023. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
We will test your ability and experience as part of the sift process, if successful you will be invited to a short interview where we will test your behaviours and strengths. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.
If you have also submitted an application for vacancy 289965 and are invited to attend interviews for both vacancies, you will only be expected to attend one interview slot.
Expected Timeline (subject to change)
Sift – w/c 5th June 2023
Interview – w/c 12th June 2023
Location - MS Teams
Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]
New entrants are expected to join on the minimum of the pay band.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Transforming Workplaces
The Insolvency Service is currently delivering an exciting five-year transformation project that started in April 2022 which will define our future direction supporting a gradual migration to a Regional Centre model combined with smarter ways of working. As part of this, transforming our estate will align us with the government modernisation programmes making The Insolvency Service a great place to work.
We are letting you know about our future plans because if you are joining the Insolvency Service and are recruited into an office over the next five years that is not one of the Regional Centres, you will be expected to move to one of the Regional Centres in the future. This move would not attract financial assistance.
The 11 Regional Centres are : Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham and Stratford.
Hybrid Working
Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 40% in the workplace, which includes the office, site visits, court etc.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
They have been discriminated against under the Equality Act 2010.
There have been procedural irregularities at any stage of the recruitment process.
If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance: [email protected]. If you are not satisfied with the response that you receive you can then contact the Civil Service Commission.
All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of the recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved.
Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles (appointment on merit through fair and open competition). However, complaints must first have been raised with Government Recruitment Service.
