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Returning Admissions & Recruitment Lead
(Student Services Professional III)

Compensation and Benefits

Anticipated Hiring Salary Wage: $5,025 per month

Full CSU Classification Salary Range: $5,025 - $7,159 per month

• This is a full-time, probationary, exempt position.
• Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Under the general direction of the Director, and reporting to the Associate Director of Admissions and Recruitment, the Returning Admissions and Recruitment Lead is responsible for coordinating and implementing recruitment and admissions strategies to meet the returning student (students who have left the University for more than one year without earning their undergraduate degree) enrollment goals for the university. The scope of the work entails developing and effectively coordinating on and off-campus outreach and recruitment efforts, including all recruitment efforts and services for returning prospective students, and those seeking admissions. The incumbent will act as the case manager and main designee for all activities related to the re-enrollment of returning students.

The incumbent develops strategies and leads the re-enrollment efforts through careful coordination with other departments such as the University Advising Center, Financial Aid, Registrar, the Office of Institutional Effectiveness, and Supplemental Instruction for the seamless transition of students back to the university. As needed, the incumbent is responsible for planning and leading meetings between Admissions and Recruitment and the above-mentioned departments to ensure the best experience for returning students. The incumbent is responsible for the oversight of a comprehensive re-enrollment initiative, evaluating return on investment (ROI), providing reports to the Director and other university administrators, implementing new tools that enhance the student experience, researching best practices, and making suggestions for program improvement. The incumbent is responsible for designing and developing a comprehensive communication plan that attracts and engages returning students including the use of CRM, text, phone, and social media. As the lead for this effort, the incumbent is responsible to make referrals for the students, manage, and track their re-enrollment experience from re-engagement to the time they re-enroll at the university. The full scope of the Returning Admissions and Recruitment Lead’s work is accomplished through exercising significant latitude and independence in their recruiting assignments.

This position provides leadership in the areas of counseling, admission advising, follow-up, coordination of various recruitment events, delivery of presentations, application workshops, as well as other recruitment and admission activities to serve returning students.

This position requires knowledge of CSU admission policy and functionality of application processing in the PeopleSoft Student Administration System and involves heavy communication with applicants and other stakeholders.

Key Qualifications

• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Advise students individually and in groups on complex student‑related matters and determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Collaborate with other campus coordinators, staff, and faculty regarding student advising, support services, academic and professional development resources, recruitment events, and outreach activities.
• Understand and abide by the Family Education Rights and Privacy Act (FERPA) and State of California policy regarding the confidentiality of records.
• Ability to be responsive, innovative, results-oriented, and student-centered in developing practices that help recruit students and address their academic program requirements.
• Effectively oversee day-to-day program operations and provide lead work oversight to the recruitment counselors/coordinators.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, conflict resolution or related field.
• Equivalent of three years of progressively responsible professional student services work experience.
  • A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

Deadline & Application Instructions

Applications received by June 21, 2023 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to [email protected].

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)