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Our Client is seeking a Receptionist to join the Front OfficeTeam.

Situated at one of the capital’s most prestigious addresses- where Her Royal Highness, Queen Elizabeth II once used to reside, our client reinvents traditional luxury to present modern and flexible sophistication in the heart of Mayfair. Inspired by its location overlooking the Royal Parks, our client delivers elegant natural interiors and award-wining seasonal cuisine.

Our Receptionists are:

• Passionate about delivering great service and be guest focused
• Have previous experience in Receptionist, Guest Relations, Concierge preferably in a 4/5* hotel
• Experienced in handling guests queries and complaints
• Experience using Opera PMS is a huge advantage
• Are willing to learn new things and work as part of a wide hotel team

We are committed to offer and provide our Receptionists with a competitive salary and a large range of benefits:

• £26,208.00 salary (£12.60 per hour) plus monthly bonus plan and great perks!
• 28 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata)

Our client will take their colleagues on a personal and professional development journey to ensure they have the confidence to deliver the best service. They will offer a range of self-development resources, from personal Headspace access, Mental Health First Aider training to financial wellbeing support. They also offer professional career development within their tailored Leadership programme

Our Client delivers a luxury environment to their associates by offering wellbeing activities on a monthly basis such as back massages, reflexology and foot doctor sessions. They organise monthly social events and take pride in fostering an inclusive and diverse workplace to belong.

They offer large range of benefits to support the financial wellbeing of their colleagues, from discounts on retail and various activities over 15,000 stores, monetary bonuses and praises for outstanding work, subsidised taxi journey for shifts starting or finishing between 00:00 and 05:00am to worldwide hotel room rates and F&B discounts for all employees, their friends and family.

The Westminster Works Pledge

This employer has signed the Westminster Works Pledge, committing to the following:

REWARD
We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage
We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual
We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty

RESPECT
We will champion diversity and promote inclusion in our teams, and everything we do
We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included
We will always listen, respect and respond to issues and ideas raised by all our team members at any level

PROGRESSION
We will help you chose how to progress, identify opportunities, and get you on the right path
We will support your progression through training, learning new skills, and promotion
We will celebrate your successes with rewards and recognition for great team performance and personal achievement

Step Ahead is acting as an Employment Agency Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications from all sectors of the community.