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This is a new role in our Property Services team to deliver reception and front of house customer experience in our building in Threadneedle Street, London.

As Receptionist you’ll be working alongside our Property Services team, to create a warm welcome and great experience to all our colleagues and their visitors and carrying out the key roles and responsibilities we’ve included below.

This role is part of Business Services, in the Resilience & Agility Community, which is responsible for our Nationwide properties, employee facing services that support the day to day running of our operations, our workplace strategy and delivery service and regulatory communications to our members.

At Nationwide we openly put our 16 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re always happy to support flexible working wherever we can. That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life. We will always strive to find a way that works for everyone.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll be responsible for maintaining a professional, visible presence in the building, welcoming colleagues and visitors and issuing visitor or access badges using the right security processes and security systems.

You’ll be the first point of contact for colleagues and visitors to provide building knowledge and guidance for those that need it and making sure that visitors are connected with their host on arrival.

You’ll be managing our access points and working alongside our other Property Services team colleagues to effectively manage entry and security in the building and make sure that all colleagues adhere to our health, safety, and security guidelines, reporting any issues through relevant channels.

This is a front of house role where excellent service; colleague experience and customer satisfaction are key goals.

About you

• Recent front of house experience in a Receptionist role
• Attentive and friendly nature, customer focused with an ability to relate at all levels when communicating with employees and visitors
• Punctual, reliable and trustworthy
• An understanding of the security requirements and processes within sites
• Previous experience and knowledge with Microsoft packages e.g. Outlook, Word, Excel, Teams
• Ability to work effectively under pressure and respond to a variety of possible queries.

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

• Your values, and what makes you who you are
• How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday pro rata
• London location allowance - £4,687 per annum, pro rata

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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