Receptionist - Sheffield Sheffield, England
Shelter
Full Time
Sheffield, England
21255 GBP ANNUAL Today
Job description
We’re looking for a customer focused Receptionist to provide front desk support and be the first point of contact for everyone coming to us for advice and support.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter Sheffield has been providing housing advice and support to the city’s residents for over 20 years, specialising in emergency homelessness work, intensive support to children and families, people experiencing domestic abuse, and people with multiple and complex needs.
About the role
As Receptionist your role will include meeting and greeting visitors, helping them with their information needs, answering the telephone and dealing with queries, both internal and external. Completing initial diagnostic forms with clients, maintaining client databases, typing and supporting staff with case administration will also be key elements of this challenging, but rewarding role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
Enthusiastic and customer focused, you will enjoy making an excellent first impression and helping people find solutions to their problems. To succeed you’ll need experience in front of house or customer service and an ability to type and use MS office applications. Effective communication skills, both verbally and in writing are also key.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the six points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Shelter
england.shelter.org.uk
London, United Kingdom
Polly Neate
Unknown / Non-Applicable
501 to 1000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1966
