Receptionist - Roodlane Medical London
Job description
Receptionist - Roodlane Medical
This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care.
Receptionist
Location: 58 New Broad Street - Primary Care, Roodlane, London
Contract: Permanent and full time - 40 hours/week
Shifts: rotational basis between 7:30 am and 6:15 pm (7.30am to 4.30pm / 8am to 5pm / 8,30am to 5.30pm / 9.15am to 6.15pm)
Salary: Up to 25,000 upon skills and experience
Benefits package: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.
We have an exceptional role for you in the position of Receptionist. As the welcoming face of our medical centre, you will provide a friendly, warm and efficient reception service whilst consistently delivering high quality customer care standards to both internal and external clients and contributing to an overall exceptional client experience.
Although working as part of a team on sites, this role will involve some lone working (short periods) when opening / closing clinics and at lunchtimes.
Duties and responsibilities
- To meet and greet all patients, visitors, GP's and staff and assist with their enquiries
- To have a good understanding of the medical system and the relevant Microsoft office programs
- Issuing clients with the necessary paperwork and explaining forms
- Dealing with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills
- To work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey
- To be visible accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries or escalation of complaints to the Senior Receptionist as needed. In this role you will learn from our leading experts and will contribute the vital care of our patients, as a valued member of the HCA Group.
Ideally, we are looking for someone who has;
- Previous knowledge and experience in the hospitality, service or healthcare industry would be advantageous
- Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent
- Excellent spoken and written English
- Computer literate with proven experience of Microsoft Office and experience of information systems
If you would like to join HCA Healthcare UK as a Receptionist and be part of an organisation shaping a healthier tomorrow, we invite you to apply. Our application process is quick and easy, completing a 2-minute questionnaire and upload a CV.
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