Receptionist (Part-time) Herne Bay, England
Job description
Company description
The Heron Medical Practice is a group of GP surgeries in Herne Bay and surrounding areas. Across 3 sites, our team consists of 7 GP Partners, 5 Salaried GPs, Advanced Nurse Practitioners, paramedics and pharmacists and a strong support team of non-clinical staff.
Job Description:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Photocopy documentation as required
g. Data entry of temporary registrations and relevant patient information as required
h. Input data into the patient’s healthcare records as necessary
i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Medical Secretaries
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Retrieve and file medical records
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
Job Types: Part-time, Permanent
Salary: £9.90 per hour
Benefits:
- Company pension
- Sick pay
Schedule:
- Monday to Friday
Work Location: One location
