Receptionist (Part-time) Harlow, England
Primary Care Careers
Full Time
Harlow, England
11 GBP HOURLY Today
Job description
About the Role
Lister Medical Centre is looking to welcome a Medical Receptionist into our practice to join our busy team and help us to make a positive impact on our local community.
There is more to our receptionist roles than answering the phone and making appointments: in this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.
This is a part-time role, of 30 hours per week, Monday to Friday. The shift pattern alternates as follows: Week 1 - 7.30am to 1.30pm Week 2 – 1pm to 7pm Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
The main responsibilities of the role include:
- Ensure total familiarity with all appointment systems in use, including regular and incidental variations.
- Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
- Utilise number system to ensure efficiency of appointment system and to monitor the flow of patients into consulting and treatment rooms.
- Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.
- Ensure that the consulting rooms are prepared, in readiness for each consulting session, checking the full range of forms and requirements, as well as re-stocking as required (allocated clinician).
- Secure premises at end of day, ensure the building is totally secured, internal lights off (where appropriate) and alarm activated.
- Put any specimens into the refrigerator, ready for the morning.
- Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.
- Empty refrigerator of any specimens and put ready for collection by local hospital courier – this procedure to be carried out at 8.30am and 1.00pm.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed on to a computer.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Respond to all queries and requests for assistance, from patients and other visitors.
- Action requests for ambulance transportation and enter details in appropriate book.
- Ensure reception and waiting areas are kept neat and tidy.
- Make tea and coffee for partners as and when required.
- Ensure visitors sign into the Team Net or Visitors Book upon arrival and departure.
About the Candidate
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Ideally, previous medical or healthcare receptionist experience, or equivalent. Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential, and discreet manner, respecting patients at all times. Experience of working with the public, being sensitive and empathic in distressing situations. Confident to work as part of a team and ability to think on your feet, independently. Strong IT and administration skills. Ideally SystmOne trained, although full training will be provided. Ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients’ enquiries and requests. For further information please email: [email protected]
About Us
We are a friendly, supportive, democratic, well organised and enthusiastic GMS Practice, dedicated to providing traditional family-orientated general practice from our new, purpose-built, single-site health centre in Harlow. We currently have approximately 20,000 patients, 6 partners, 2 salaried GPs, a large nursing support team and a vast array of administrative staff. We are a training practice, a research practice and also a teaching practice for Cambridge and Barts students. We have consistent high achievement in all QOF and Enhanced Services areas, with an innovative team structure with individual patient lists (around 2,500 per FTE GP). We operate the SystmOne computer system and are active members of local GP federation and ICB. Lister Medical Centre has easy access to M11/M25, is close to London and Stansted as well as the attractive Essex and Hertfordshire countryside and excellent schools.Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Primary Care Careers
essexprimarycarewww.nhs.uk
Colchester, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
