Receptionist - Oxford, Oxfordshire Oxford
Job description
Receptionist - Oxford, Oxfordshire
Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.
Who are we looking for?
We are on the hunt for an outgoing receptionist to continue the work of our excellent Oxford Eastgate Hotel front office team. Sound like you?
If so, you’ll be brimming with the friendliness and warmth that Troo is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special.
As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay.
You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Here’s the role in a nutshell. You will:
- Be a hotel ambassador at all times. On the phone, making a brew… you’ll know exactly how to bring our brand and company values to life
- Have an awesome eye for detail and find ways to maintain the highest standards, (including observing all our Security and Health & Safety policies)
- Show a willingness to learn, and to embrace training and coaching opportunities when they arise
- Be able to work under supervision, whilst being motivated, polite and helpful to colleagues and guests alike
- Apply great communication skills, including a good level of spoken and written English, with everyone you meet, especially our multi-cultural clientele
- Embody a friendly, welcoming, enthusiastic manner while you’re on duty, so clients feel at ease and know they can trust you to help them in any way
- Use guest feedback to make our fabulous experiences even better
- Help to promote a culture of learning and personal development, supporting business leaders in honing the very best office practices imaginable.
