Receptionist - Oral Health Norwich, England
Job description
The Oral Health Outpatients Department is based within West Outpatients at the Norfolk & Norwich Hospital.
Oral Health falls under the banner of the Head & Neck Directorate, which comprises of Ear, Nose and Throat and Oral Health.
Interview Date: 22nd May 2023
An enthusiastic, motivated, hard-working person is required to assist with the smooth running of this busy department. The post combines reception, clerical and computer work.
You will be expected to provide an efficient, reliable administrative service to medical / secretarial staff within the Directorate. For full details and competencies required, please see job description
You will be trained to use the electronic patient system (PAS), along with all relevant administrative skills and will contribute to and support a very busy, committed and hard-working team.
You will also support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
- To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.
- To arrange hospital transport for patients attending the department in accordance with Trust policy.
- To assist in the movement of patients to and from wards and departments as necessary.
