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Job description

Pain Management is a multi-disciplinary team comprising of Consultants, Physiotherapists, Clinical Psychologists, and Specialist Nurse Practitioners. The service is predominantly based at Adelaide Street Health Centre, where the postholder will be based.

The admin team is comprised of Receptionists and Medical Secretaries who support the clinical team in the delivery of high quality, patient-focused healthcare for the patients of the Norfolk and Norwich University Hospital.

We are looking for a flexible, hard-working individual to join the Reception team. The post-holder will be required to work either the 8:15-16:15 or 09:30-17:30 shift, which will be allocated on a rotational basis.

Interview Date: 22nd June 2023

You will provide a high-quality reception and support service within the OutpatientsDepartment, and as such, will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post.

You will also support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
• To assist in the movement of patients to and from wards and departments as necessary.
• To maintain the various filing systems and record books within the Department and provide a filing system for all departmental staff to use.