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About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

Receptionist – Cheltenham; Overall -

To primarily provide a professional and efficient reception service which includes dealing with incoming calls plus all visitors to reception including staff, clients and suppliers. To also undertake administrative duties on behalf of the Partners/Directors/Managers plus assist with any other administrative duties within the secretarial team as required.

Main Duties –

• Answer incoming telephone calls, pass them onto the relevant person or take a message and email the relevant colleague with details to call them back
• Greet visitors and inform the relevant staff their visitor has arrived
• Make refreshments for visitors
• Open all incoming post, date stamp and insert partner/manager initials then pass on to Aamna for uploading to M-Files
• Inform staff member by email of all deliveries that arrive at reception
• Be able to use the franking machine and frank outgoing post daily
• Book meeting rooms for internal staff and client meetings
• Prepare all meeting rooms in advance of meetings, with pads, pens and refreshments
• Undertake photocopying/scanning for meetings already in progress
• Clear meeting rooms at the end of meetings
• Book taxis for partners, managers (on account) and clients/visitors (cash)
• Every day to refill the drinks machine in reception and replenish supplies and clean thoroughly on a weekly basis
• Companies House folder - deal with all renewals of confirmation statements
• Assist with filling envelopes for mail merges
• Ensure the reception area remains tidy at all times as well as the kitchen
• Provide admin support to the secretarial team as and when required
• Check the Tax calendar each week for 10-year anniversary trusts
• Remove and secure print waste bags when full from the office floor
• Allocate parking spaces to Partners/Directors and Managers
• To complete necessary paperwork for recorded/special deliveries – outgoing post
• General other duties to include housekeeping such as collecting the milk delivery from main reception each day. Empty the dishwasher in the morning and throughout the day when needed. Keeping an eye on supplies in the kitchen and restocking when needed.
• Make regular drinks for partners throughout the day
• Make sure we have adequate supplies for the coffee machine in reception and enough general supplies – liaising with Aamna
• Ensure any items dropped off are put in the book on reception so we have a trail who they were given to.
• Maintain the fobs for SJH and order more when stock is low – liaise Helen
• Maintaining the SJH Maintenance document on MFiles – checking when things are coming up in the diary and liaising with Helen
• Monthly water temperature testing
• Updating Ligtas – meeting every 3 months with Helen
• Completing IT forms for new starters and making sure we receive their laptop prior to their start date
• Completing leaver IT forms and making sure we inform Tech Admin when items have been returned and put back in the server room
• Liaising the Tech Admin to sort Computer Aid collections
• Making sure we have adequate IT items in stock in the server room
• Monthly checks Fire extinguishers are in place.
• Setting up PDM codes
• Registering Trusts – TRS
• Assist with MSW Christmas Party if necessary
• Booking hotels/trains through Clarity
• Updating Interaction with activities/new contacts
• Add funds to franking machine
• Booking lunches etc..
• Support Helen with buildings issues
• Booking couriers
• Ensure Health and Safety board in recreation area is up to date and tidy
• Compile EIS forms (Tax)
• Sort post sent to Carrick House and send back to sender if junk so it stops and liaise with employees to update any relevant papers to get address changed if we still need to receive

Why choose Crowe?

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do.

At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunity to work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.