Receptionist (occassional Nights) 4-5 shifts/week Basildon, East of England, England
Job description
Receptionist/Night Receptionist (Occasional)
What is the main purpose of the role?
You'll maintain an optimum and exceptional level of customer care and service to both internal and external customers, whilst staying fully conversant with the hotel, the company product and facilities.
You'll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You'll also carry out regular check / patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained.
The Ideal Candidate
The ideal Night Porter / Receptionist will be passionate about delivering high levels of customer service, ensuring all health and safety and hotel standards are adhered to and have the drive, determination and commitment to make things happen.
Candidates must have previous experience of working within a hotel or cruise ship environment with experience gained in Nights, Food & Beverage or Reception.
Benefits:
- A competitive salary
- 28 days holiday each year
- Hotel based incentive and recognition schemes
- Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
- Discounted accommodation with competitive colleague rates at our other hotels
- Long service awards which increase with length of service
- Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
Job Types: Full-time, Part-time, Permanent
Salary: £9.50 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
