Receptionist (Nexus) Canterbury, England
Job description
If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative service to students.
What will help you make a difference?
Working as part of a wider Student Experience team, it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and requests. You will be working to a rota for this role. A typical shift pattern may be 9am until 5pm on week one, followed by 11am until 7pm on week two. Shift patterns may vary and may finish as late as 9pm.
Rewarding your contribution
You will enjoy a friendly, open and collaborative working environment and support in your development and wellbeing, along with a range of great staff benefits including:
- 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
- an excellent pension scheme with generous employer contributions
- study while you work discounts, cycle to work scheme, local business discounts
- on-site parking
For further information on our staff benefits please go to https://staff.kent.ac.uk/employment/benefits
What we are looking for in the right candidate:
GCSE grade 4/C or above in English and Maths or equivalent
Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
The ability to demonstrate experience handling difficult and unexpected situations
A high level of IT skill and familiarity.
