Receptionist (MGR) London, England
Job description
We are recruiting a Receptionist to work as part of our fantastic team based in City of London, just outside Bank station. The team is multicultural, welcoming and friendly.
The offices are multi-tenanted and the team rotate between two receptions on the Ground Floor and on the Client floor. The location is very central and across the river from London Bridge station. There is a great working relationship between the team and the client.
The client is a prestigious active investment management business listed on the London Stock Exchange.
This is a Monday to Friday role, with shifts between 07:30 and18:00, and as required based on business needs.
Main Responsibilities
The receptionist main responsibilities are:
- To provide seamless guest management on behalf of the clients, including the active welcome of all employees and guests into the building, hosting and escorting of guests when required
- To take ownership of the reception areas, checking standards of cleanliness and reporting all faults or issues promptly
- When on client floors; to meet all guests at lift lobby/ reception areas and escorting to their meeting rooms
- Perform room checks, ensuring that high levels of cleanliness are achieved and that all rooms have the correct branded items
- To work closely with all other service providers, contractors and the corporate services team. Liaising with them to ensure efficient communication and guest service, and creating a 'one team' approach to delight our guests
- Perform administration duties when required
- Friendly, positive, can-do attitude
- Experience in customer service is preferred.
- Excellent organizational skills
- Passionate about providing the best guest experience
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
