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Job description

We are looking for a friendly, hard-working and self-motivated individual to join our close knit office team in Radiology. Although prior experience is welcomed, a passion for helping patients and smoothing their journey through our department is more important, we will therefore offer thorough training to the right candidate.

Over 200 000 examinations are booked each year in the Radiology Department, this requires a highly trained and dedicated Clerical and Administrative team.

As a Clerical Officer you may be required to work 5 days out of 7, including occasional weekends and evenings if required, helping out in the office and on the reception desks. Computer literacy is essential because you would be expected to perform all aspects of administration including booking of appointments, and keeping hospital records accurately up to date.

Excellent intercommunication skills and a friendly persona are also required because you will be liaising with member of the public, Radiology staff and other hospital workers. In return, you will receive training and support from a friendly and close-knit team who will help you to develop your office and administrative skills.

We encourage innovation and hard work in our staff and strive to offer a clean, safe and personal service to our patients.

The radiology department provides a wide range of imaging services across a range of specialities including:

• Plain X-ray
• Magnetic resonance imaging (MRI)
• Computed tomography (CT)
• Ultrasound
• Mammography
• Nuclear medicine
• Fluoroscopy and interventional radiology

Services have been developed to provide extended opening hours (including weekends) for plain X-Ray ultrasound, CT and MRI appointments.

The department also services the A&E department,
providing access to plain X-rays and CT scans 24 hours a day, seven days a week.

Duties and responsibilities of this role will include, but not be limited to;

• To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients.

To make appointments in accordance with the national waiting time standard.

• To help ensure that the North Mid NHS Trust meets the cancer target guidelines. To escalate the policy when patient appointments are being made outside the cancer target guidelines.
• Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
• Provide professional reception cover, updating and correcting current patient details as necessary.
• Receive patients and visitors to the clinic in a professional and friendly manner.
• Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. This includes using the system Solitan.
• To act on Solitan messages and emails which may include requests for reports and or notifications of unexpected findings.

Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate.