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We are recruiting a Receptionist, who will be part of a team of three Rapport Ambassadors. They are responsible for looking after the main reception at our client's flagship building just outside Liverpool Street Station.

The team is multicultural, welcoming and friendly. We all get along with each other and we like to celebrate our achievements together. The client has well-being initiatives that we love to participate in: art contests, photography contests, just to name a few. We also organise outings with all building employees, like summer/Christmas drinks and the occasional pub quiz.

The role is 40 hours a week, Monday to Friday, with with rotational shifts from 07:00 to 19:00

The client organisation develops and operates real estate investments on behalf of their Asset Management company and is one of the largest alternative asset managers in the world.

• Meeting and greeting guests and visitors, creating long lasting relationships
• Liaising with the clients' receptions upon guests' arrival
• Making sure the reception area and the meeting rooms are kept immaculate.
• Liaising with the building manager assisting with any request on the day.
• Working closely with Security and dealing with issues in their absence (passes/contractors etc)
• Responding to guests’ ad-hoc requests and exceeding guest expectations
• Handling external and internal calls in a professional manner
• Setting up meeting rooms, doing inventories and ordering missing stock
  

The ideal Candidate is a:

• Team player, but happy to work on their own
• Able to think outside the box and anticipate guests needs
• Easy going and forward thinking, nothing is too much of a trouble
• Solution focused and positive
• Responsive and efficient, reliable and punctual
• Someone that understands what it takes to work within a corporate environment

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.