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Job Title Receptionist

Responsible to Assistant General Manager/ General Manager

Date June 2023

JOB PURPOSE

To provide the highest possible standard of reception services to all customers. To respond to enquiries, provide efficient billing and check in/out services. To encourage sales and provide a focal point for the collection and flow of information at Wortley Hall.

PRINCIPAL RESPONSIBILITIES

• To be pro-active in greeting and welcoming customers on arrival and ensuring that all initial needs and requirements are met.
• To operate booking, billing, payment and invoicing systems and procedures effectively, ensuring that all monies are secure and any discrepancies reported.
• To facilitate the smooth flow of information and communications to all departments and managers. To maintain confidentiality with regard to information collected.
• To deal with all customer enquiries in an effective and efficient manner
• To fulfil administrative duties and to provide clerical support as required
• To ensure that the reception area is tidy and clean at all times and that any Health & Safety issues are reported to the Front of House Manager
• To be pro-active in chasing up conference bookings and ensure that all welcome packs are ready for the conference’s arrival.
• To ensure that the till balances and that all appropriate invoices and statements are filed in the absence of the Accounts Clerk.
• To work effectively as part of the Wortley Hall team to ensure the highest level of customer satisfaction.
• To continually develop yourself and others in your role at Wortley Hall and seeking wherever possible to improve service to customers

Job Types: Part-time, Permanent
Part-time hours: 14-21 per week

Salary: £10.90 per hour

Benefits:

• Company pension
• Discounted or free food
• On-site parking
• Profit sharing

Schedule:

• Weekend availability

Supplemental pay types:

• Performance bonus
• Tips

Experience:

• Reception: 1 year (required)

Work Location: In person

About Wortley Hall

Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Non-profit Organisation
Website: www.wortleyhall.org.uk