Job description

Job summary

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Key responsibilities

Reception

Receiving and directing patients

Handling telephone and general enquiries

Making appointments and taking requests for home visits

Taking Messages

Processing all forms of communication relating to patients

Administrative workflow tasks on the clinical system

Ensuring work areas are tidy

Cash handling

Making appointments for medical representatives

Making refreshments

All forms of data entry and recording relating to patients, including scanning

Assisting with the onward management of patients as required, e.g. booking further appointments, referrals

Assisting clinicians as a chaperone where required

Providing administrative support to clinicians and managers within the organisation

Follow and adhere to Health and Safety procedures

Any other delegated duties considered appropriate for the post

Communication

Communicate effectively to deliver excellent customer service to patients

Promote effective teamwork with all staff

Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post

An understanding, acceptance and adherence to the need for strict confidentiality

The Job Description will be subject to periodic review and amendment in consultation with the post-holder.

Job Types: Part-time, Permanent
Part-time hours: 17 per week

Salary: £10.50-£10.85 per hour

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Every weekend
• Night shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 19/06/2023
Expected start date: 03/07/2023