receptionist Birmingham, England
Job description
Job summary
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
Key responsibilities
Reception
Receiving and directing patients
Handling telephone and general enquiries
Making appointments and taking requests for home visits
Taking Messages
Processing all forms of communication relating to patients
Administrative workflow tasks on the clinical system
Ensuring work areas are tidy
Cash handling
Making appointments for medical representatives
Making refreshments
All forms of data entry and recording relating to patients, including scanning
Assisting with the onward management of patients as required, e.g. booking further appointments, referrals
Assisting clinicians as a chaperone where required
Providing administrative support to clinicians and managers within the organisation
Follow and adhere to Health and Safety procedures
Any other delegated duties considered appropriate for the post
Communication
Communicate effectively to deliver excellent customer service to patients
Promote effective teamwork with all staff
Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the post
An understanding, acceptance and adherence to the need for strict confidentiality
The Job Description will be subject to periodic review and amendment in consultation with the post-holder.
Job Types: Part-time, Permanent
Part-time hours: 17 per week
Salary: £10.50-£10.85 per hour
Benefits:
- Free parking
- On-site parking
Schedule:
- Day shift
- Every weekend
- Night shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 19/06/2023
Expected start date: 03/07/2023
