Job description

The University Medical Centre in Bath is looking for an enthusiastic, confident and reliable part-time medical receptionist to join our friendly GP Practice team. Previous experience of working in a General Practice or similar health care organisation is helpful but not essential as full training will be provided.

The successful candidate will need to be available to work a shift pattern of early shifts worked from 08:00-16:00 and also later shifts from 10:00-18:00 across a weekly rota schedule.

Starting salary will be based on experience from a minimum of £10.50 an hour at age 23 and reviewed at six months.

Main duties of the job

The Medical Receptionist role will require you to welcome, assist and direct patients in being able to access the appropriate health care service they require in a courteous, efficient and professional way.

Main duties will include booking of appointments, taking telephone enquiries and ensuring the smooth running of the clinical day to day surgeries whilst working on the front desk in the Practice. There will also be a variety of administrative tasks which will include the registration of new patients, managing incoming and outgoing mail and communications, processing repeat prescriptions and processing data entry and recording information in line with Practice guidance and policy.

About Us

The University Medical Centre is an NHS GP Practice based on North Road in Bath. The Practice has a large patient population comprising of University students, staff and also the local residential population who are all able to register as patients with the Practice.
We are a small but friendly team and offer an Employee Assistance Programme and NHS pension

Job responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Take telephone calls and make bookings for all clinical staff. Receive and attend to general telephone calls associated with the running of the Practice.
• Record requests for home visits.
• Action repeat prescription requests
• Enter patient information on to the computer as required.
• Manage Patient notes and correspondence
• Support the new patient registration process to record new patients on to the medical system accurately
• Provide prescription collection service for patients at the Medical Centre in line with protocols.
• Maintain reception diary for meetings and holidays.
• Arrange emergency transport for patients
• Undertake any other additional duties appropriate to the post as requested by the GP Partners or the Practice Manager.

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Health & Safety: The post-holder will assist in promoting and maintaining their own and health, safety and security requirements as well as that of other staff as defined in the Practice Health & Safety Policy.

Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development: The post-holder will participate in training programmes implemented by the Practice as part of this employment and participate in annual individual performance review.

Communication: The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers and recognise needs for alternative methods of communication and respond accordingly.

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Person Specification

Qualifications

Essential

• Good communication skills
• An ability and understanding of the need to maintain strict confidentiality and sensitivity
• To be able to multi-task in a busy working environment
• To be accurate in recording of confidential information
• To be flexible in approach to work
• To be able to work as part of a multi-skilled team
• Flexibility to work the reception shift-patterns

Desirable

• Previous General Practice experience
• Experience of Microsoft Office suite
• Reception or call handling experience
• Clinical System knowledge - TPP

Experience

Essential

• To have good computer skills and knowledge
• Experience of working with the public
• An ability and understanding of the need to maintain strict confidentiality and sensitivity
• To be able to multi-task in a busy working environment

Desirable

• Previous General Practice experience
• Experience of Microsoft Office suite
• Reception or call handling experience
• Clinical System knowledge - TPP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer name

University Medical Centre

Quarry House, North Road, Bath, BA2 7AY

Telephone: 01225 789100

Job Types: Part-time, Permanent
Part-time hours: 24-30 per week

Salary: From £10.50 per hour

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 05/07/2023