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Job summary

Band 2 Clinic Receptionist/Prep Clerk

Multiple Positions available:

4 x 37.5 hour post Outpatients Solihull Hospital

22,383 pro-rata

An opportunity has arisen for four Band 2 Receptionists/Admin clerks to join the busy teams in Solihull Outpatients. The posts are to cover reception, prepare notes and book appointments for clinics.

We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.

Although the main bulk of the clinics operate from Monday to Friday there may be extra clinics at the weekend, therefore, the successful candidates must be flexible to accommodate this; in addition to this, the post holder may be required to cover some twilight clinics, typically running until 8pm, this will be discussed at interview.

The posts are based at one hospital site, but the post holder may be required to work at any of our four sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.

Please contact Rebecca Walsh, Acting Outpatient Manager, if you would like an informal visit or require further information on 0121 424 5332.

Main duties, tasks & skills required

Working on a Reception within 11 departments on a rota basis, arriving patients for clinics, checking demographics, preparation of clinic notes, patient facing queries, telephone queries, emails, booking of appointments and general admin duties e.g. filling etc

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

.

Experience

Essential

• Experience of dealing with the Public/Customer service experience
• Experience of working in an Administrative role with a proven track record of problem solving and managing a team of staff
• Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
• High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of working in a busy environment working independently and exercising judgment and decision making skills

Desirable

• Experience of using IT systems
• Experience of working in Healthcare

Additional Criteria

Essential

• Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Excellent keyboard / IT skills ensuring accuracy
• Highly developed prioritisation skills
• Organisation and coordination of meetings including the transcribing of minutes
• Good time management skills
• Ability to deal professionally with enquiries from staff, Patients and Visitors
• Confidentiality and tact necessary for dealing with
• people at all levels, and the most complex and sensitive information
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Ability to work under pressure whist meeting deadlines and adapt to changes in demand and workload
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills.
• Good organisational skills
• Team Player
• Conscientious
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites
• Ability to work under pressure and deal with stressful situation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.