receptionist

receptionist Reading, England

The Orthodontic Centre (Reading) Ltd
Full Time Reading, England 22880 - 12.04 GBP HOURLY Today
Job description

The Orthodontic Centre (Reading) Ltd is looking to recruit a full-time receptionist to work between our Reading and Theale practices.

Position Overview:

The successful candidate will be confident, efficient, well presented and hard working. The reception desk is a patient’s first point of contact and it is important to always maintain the highest level of discretion and confidentiality at all times.

Attributes/Experience :

  • Experience in reception work (ideally medical) and customer service is essential
  • Highly organised
  • Able to work in a fast paced environment
  • Excellent verbal & written English skills are essential
  • Immaculate but professional appearance

Main Responsibilities:

  • Answer the telephone within 3 rings in a friendly, helpful and courteous manner
  • Dealing with any complaints that may arise to the best of your ability before passing to a higher member of staff
  • Responding to emails in a timely manner
  • Checking & making/changing appointments when necessary
  • Welcome all patients arriving at the practice
  • Observe patient confidentiality at all times
  • Ensure that the appointment system is efficient and accurate
  • Collect and record patient payments
  • Encourage prompt payments, chase outstanding debts when needed
  • Scanning of documents
  • Liaise with dental laboratories, dental companies and other organisations as required
  • Frank the outgoing post and take to the post box/office when required
  • Participate in opening and closing/locking up the practice and also Saturday clinics on a rotated basis

Working hours are: Monday 8am-4.30pm (Reading or Theale), Tuesday 8.15am-5.15pm or 10am-7pm (Reading), Wednesday 8.15am-5.30pm (Reading), Thursday 8.15am-5.15pm or 10am-7pm (Reading or Theale) and Friday 7.45am-4.15pm (Reading) with 1 Saturday morning per month on a rotational basis (Reading).

Job Types: Full-time, Permanent

Salary: From £11.00 per hour

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • 8 hour shift

Work Location: In person

Reference ID: Receptionist for Reading & Theale

receptionist
The Orthodontic Centre (Reading) Ltd

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