receptionist Staten Island, NY
Job description
Who We Are
The O’Connor Law Firm is a small Staten Island personal injury law firm fighting for our clients with compassion and care and growing to meet our client demand. The environment is fast-paced and offers a comfortable and collaborative work environment.
We are growing because of the care we show to our clients, our ability to connect with potential clients, and the results we achieve. We have great client reviews because of the compassion we exhibit, and we are looking for a team member who exhibits the same empathy and compassion to all who contact our firm. We effectively use technology to communicate with our clients and maintain our paper-"less” office. We offer a great quality of life and a friendly work atmosphere.
Our law firm is looking for an intake specialist/front desk receptionist to give a great first impression to everyone who interacts with our office and to evaluate and determine whether potential clients are a good fit for us.
What We Offer
For the outstanding candidate selected, our firm offers:
- Paid Vacation, Sick and Paid Holidays
- Positive and supportive work culture
- Performance based bonus
- Full-time position
There is potential for you to grow into a more complex role if you exceed our expectations. We are looking for a long-term addition to our team.
Who You Are
You are great at conversation, emotionally intelligent, and interacting with others brings you happiness and energy. You are an active listener. You are technologically adept and able to handle many moving parts with style and grace. You can follow directions, enter data precisely into our case management system, and do not have difficulty following a plan but can also change directions quickly.
You should be a continual learner, willing and able to recognize opportunities to improve yourself and our firm. You abhor excuses and just get things done. You are detail-oriented and great with follow-up. Your friends and family agree on your trustworthiness and dependability.
Are you a natural “people-person” with the ability to connect with strangers? Are you driven to succeed, goal oriented and motivated by success? If so, then we want you on our team.
Our Intake Specialist/Receptionist possesses qualities that build relationships and are client focused. You are compassionate, understanding and patient.
This is a position for someone who is looking for a long-term commitment with opportunities to grow.
What You Will Do
You will serve as a welcoming presence for all who call and enter our law firm. You will be taking calls from prospective clients, current clients, other attorneys and insurance companies and determining how to best help them. You will be the primary point of initial contact for our law firm. You will ensure callers and clients are treated with compassion and care. You will have the following responsibilities:
- Handle all phone calls in a professional and friendly manner.
- Handle incoming leads with empathy and compassion.
- Collect facts from potential clients and perform initial evaluation to determine whether case meets our standards.
- Explain the firm's services to the potential client and why we are the best fit for them.
- De-escalating situations using compassion and empathy with very stressed clients and potential clients.
- Prepare intake/retainer paperwork and send to potential clients using Docusign.
- Schedule appointments and maintaining firm’s calendar.
- Track all leads in our CRM and spreadsheets.
- Open new cases, and document case-related actions, in firm’s case management system.
- Maintain ongoing communications with clients via phone, email and text.
- General administrative support including scanning documents, processing mail, etc.
This role is for you if you:
1. Are HUMBLE, hungry, and have a high level of social/emotional intelligence.
2. Feel genuine empathy and compassion and want to help people that have been injured in an accident.
3. Have customer service experience.
4. Work hard and shows up to work on time.
5. Can handle calls efficiently and have strong time management skills.
6. Have a friendly phone voice with an upbeat, can-do personality.
7. You are great with people (not just good). You can easily sympathize with them, and you are good at navigating tricky social situations tactfully.
8. You enjoy answering the phone every time it rings. It’s never an “interruption” to you; it’s an “opportunity.”
9. You like to keep your workspace clean and organized.
10. Great at creating, maintaining, and deepening relationships.
11. Extremely detail-oriented.
12. Technologically savvy, exceptional computer skills (not just literate), proficient in Microsoft Office and Adobe and embraces the opportunity to learn new technology.
13. Easily learns and implements new ideas, trainings, and systems.
14. Great at follow-up and follow-through.
15. Work independently, prioritizing, and multitasking as necessary.
16. Live in Staten Island and are familiar with Staten Island neighborhoods.
This role is NOT for someone that:
1. Is lazy and has trouble getting to work each day on time.
2. Is not comfortable on the phone.
3. Does not enjoy being busy each day.
4. Has trouble following written checklists and systems.
5. Is disorganized and has a messy desk.
6. Has a negative personality.
7. Does not live in Staten Island and is not familiar with Staten Island neighborhoods.
How to Apply
To apply: You must send an email from your own account – do not send your application or resume through Indeed.
- Send an email to: [email protected] with the subject line – “I have empathy and am technologically savvy.” The following will not be accepted: applications through the indeed platform, messages through the platform, emails without the below information in item 2 or emails without the correct subject line. Please no phone calls.
- Please include a cover letter in .pdf format, include 2 references and tell us the following:
- Tell us a little about a recent book or movie or performance you really enjoyed and why it resonated with you;
- Tell us why you want this job right now and how this job will help you move towards your long-term career goals;
- Tell us why you are a better candidate than any other;
- Attach your resume as a .pdf file. Only .pdf files will be considered.
- Make sure your spelling, grammar, and syntax are correct in everything you send.
We're sure you're going to nail all of that, and we look forward to working with you!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Work Location: In person
