receptionist Sonning, England
Job description
The Great House at Sonning is a beautiful riverside boutique hotel attracting visitors from far and wide as well as a great local following. Accompanied by an onsite Coppa Club together we aim to give our guests a tranquil, relaxing riverside escape.
We are currently looking for a confident and experienced Reception Supervisor to join our friendly evening team. This challenging role within a growing business could be a great step for anyone with a passion for customer service looking for their next opportunity!
You will be working in a diverse, fast-paced environment with a young, dynamic and enthusiastic team. The ideal candidate must be well-presented, have exceptional organisational skills, use their initiative and have the ability and personality to build rapport with all guests.
Your duties will be (but not limited to)
- Assisting the Reception Manager in the running and organisation of the reception department
- To ensure the customer journey is delivered to every guest who walks into our hotel
- To assist with reception shifts, checking guests in, out, responding to enquires and promoting a positive atmosphere
- To work as a duty manager ensuring the hotel is kept at it’s best, helping guests and resolving any issues
- To lead by example when on shift and support the receptionists in their duties
- To promote the hotel and business wherever possible
Previous experience in a hotel environment, a great attitude and passion for delivering a personable guest journey are a must!
The role is 40 hours per week, over 5 days including weekends. A typical shift will be 14.30pm to 22.30pm but you will also, occasionally be required to work alternative shifts.
In return we can offer a competitive wage, meals on duty, 50% discount across all Coppa Clubs and VEL restaurants and friends AND a friends and family discount at Rare Bird hotels!
Sound too good to be true? Well, it isn’t! So, if the above sounds like you we’d love to hear from you!
