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Job description

We are looking for friendly, professional and enthusiastic band 2 receptionist to join our well-established team in Dept 1 Oak road treatment center.

• The post holder will act as the first point of contact to visitors and patients attending the hospital, prioritising information and dealing with routine enquiries from service users, colleagues and visitors.
• You will need to have a basic knowledge and experience of using IT systems as you will need to register patients as arriving and use our IT systems, however full training will be given.
• The post holder will require good communication skills and be able to communicate with all members of the multidisciplinary team as well as patients and their relatives.
• The post holder will be required to work closely with other administrative staff, but also work alone and use their initiative to resolve/process daily queries.
• To provide Reception/Administrative support to other areas within Chemotherapy Day Services

Meet and greet patients attending the chemotherapy Unit, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance.

• Exchange information with patients and staff, both verbally and in written format
• Access patients’ demographic details on Careflow and amend as necessary.
• Communicate information between departments internally and external.
• Enter patient onto the Careflow appointment system
• Book patient’s follow up appointments
• Provide comprehensive advice to patients/relatives regarding appointments.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

• Meet and greet patients attending the chemotherapy Unit, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed,referring them to the appropriate person or department for further assistance.
• Exchange information with patients and staff, both verbally and in written format
• Access patients’ demographic details on Medway and amend as necessary.
• Communicate information between departments internally and external.
• Enter patient onto the Careflow appointment system
• Provide comprehensive advice to patients/relatives regarding appointments.
• Deal with queries from patients and other service users, for example GP’s, hospital staff, social services, voluntary organisations and Trust management.
• Liaise with other members of staff regarding case notes and patient visits
• Resolves issues arising in own role, such as cancellation of patient appointments
• Uses own initiative to liaise with clinical staff where necessary regarding patient queries
• Use patient information systems to assist patients and staff.
• Work in Careflow system, requiring standard keyboard skills
• Use of office equipment including PCs, fax machine, and phones.
• Maintain patient confidentiality at all times
• Follow all relevant policies and legislation.
• Post holder is expected to follow all relevant protocols, and standard practice.
• Work collaboratively with colleagues to ensure policies are adhered to.
• Undertakes surveys/audits as necessary to own work.
• Manager is available as point of reference for any queries and will meet regularly.
• Use own initiative to solve problems referring to manager as necessary.
• Plan and organise own time and workload activity with prioritisation
• Record all data in an accurate and timely manner.
• The post holder will be expected undergo relevant training and to take an active role in own personal development.
• The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts.