Receptionist Sutton Coldfield, England
Job description
We have a fantastic opportunity for an Receptionist to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. We have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf. We have a really exciting year ahead at The Belfry, starting with hosting The British Masters in May 2022, and continuing with the launch of new training and development opportunities and incentives.
Salary
The on target earning potential for this role is £21195.00 per annum, compromising of a base salary of £19947.00 plus a qualified estimate of £1248 gratuities per annum.
About the role
This role is 40 hours per week and is spread over 5 days out of 7 days, including a variety of mornings, afternoons and evening and weekends.
As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.
As a Receptionist it will be your role to:
- Ensure the efficient running of reception on a daily basis
- Register guests into the hotel and check them out, deposit valuables into
- Issue guests keys ensuring that the hotel policy is adhered to
- Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable
About you
Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest- Experience working in a hotel would be preferred but is not necessary
- Experience working with Opera is preferred but not essential
Belfry Benefits
Wellness
- Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
- Team social events throughout the year
- Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
- Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want
- Healthcare schemes: life assurance, 24-hour GP, health cash-plans
- Employee Assistance Programme
- Fantastic resort discounts across restaurants, bars, retail, and golf
- Bed & Breakfast from £35 per room
Showing some appreciation
- Long service awards
- Additional paid holiday for long service
- Reward Vouchers
- Free meals on shift in our canteen
- Annual Belfry awards
- Team appreciation events
- Fantastic resort discounts across restaurants, bars, retail, and golf
- Bed & Breakfast from £35 per room
Getting here
- Free staff parking
- Subsidised taxi service for those who don’t drive
- Live-in accommodation for up to 3 months
- Relocation bonuses
Development
- Excellent training and career opportunities
- Internal career pathways programmes
- Access to The Belfry Campus Learning
INDHOTEL
