Receptionist East Dunbartonshire
Job description
Who are we?
Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a Head Receptionist.
As the Head Receptionist you will be expected to take responsibility for the reception function along with the reception team. You will take responsibility for the service standards of the Reception team to ensure total guest satisfaction.
The ideal candidate would posses excellent communication and leadership skills along with the ability to priorities tasks and multi-task. At least 2 years in a similar position is essential.
Key Responsibilities of the role:
- Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
- Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Manage, encourage and develop the reception team to ensure all legal and Company standards are met.
- To promote and maintain the professional profile of the Reception team.
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.
- Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
Requirements of the role:
- Proven experience in front office with strong problem-solving capabilities
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Strong communication and listening skills, excellent speaking, reading and writing skills
- Experience of using IT Systems on various platforms
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and assignments
What do we offer?
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty
More about us:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.
Welcome to the Tarbet Hotel, Loch Lomond
The Tarbet Hotel is housed within a historic, baronial building, and situated on the edge of the iconic Loch Lomond. The building itself has a rich history going back over four centuries, and now it’s home to a stunning hotel offering luxurious accommodation in the heart of Scotland.
At the Tarbet Hotel you’ll find a restaurant and bar, along with several lounges which regularly play host to live entertainment from local bands and musicians. There are often Scottish pipers and comedians entertaining in the lounge, and quizzes are hosted in the cosy bar area.
When you return to the hotel after a day’s sightseeing, you can be assured of a warm welcome, great local cuisine and drinks, and the opportunity to relax and be entertained.
Accommodation at the Tarbet Hotel
There are 68 comfortable Standard, Standard Plus, Superior and Premier bedrooms at the Tarbet hotel, with options to suit groups of all sizes.
If you’d like a room with a view, opt for one of the Lake View rooms. These rooms overlook the stunning scenery that surrounds the hotel, and are ideal for special occasions such as birthdays and anniversaries.
All rooms come complete with private en-suite bathrooms, a hairdryer, kettle, TV, phone, alarm clock, towels and linen. Free parking is also available within the hotel grounds.
Hotel Dining
The Tarbet Hotel has its own in-house restaurant, which is perfect for breakfast, lunch and dinner. Tuck into a comforting traditional Scottish breakfast at the hotel restaurant before heading out to explore, or make your way back to the hotel after a long day’s sightseeing to enjoy freshly prepared local cuisine. The restaurant menu includes classic dishes from the local area, alongside many old favourites that will delight guests young and old.
Things to Do at the Tarbet Hotel
The Tarbet Hotel offers one of the best locations of any hotels in Argyll and Bute. Breathtaking scenery surrounds the historic building, and several well known attractions are just moments away.
The Trossachs National Park, Loch Lomond, Argylll Forest Park, Queen Elizabeth Forest Park are all within a short distance, so you will never be short of things to do when staying here in Tarbet.
The nearby village of Arrochar is a popular meeting point for mountaineers, bird-watchers and walkers. Loch Lomond has 30 miniature islands, which are home to a huge variety of wildlife. There are even day excursions on ferries and boats, allowing guests to get a closer look at the resident flora and fauna.
Nearby is Dumbarton Castle, a fascinating historical attraction that was once home to royalty, and has also been used as a military base and prison over the years. If you’re looking for Loch Lomond hotels that will allow you to make the most of your time in Scotland, there’s no better place than the Tarbet Hotel.
