Receptionist Weybridge, England
Job description
GP Practice Receptionist / Administrator
Full Time
10.50 – 11.50 per hour negotiable depending on experience
The post holder is responsible for providing front of house support to patients and visitors in a professional and caring manner.
Role Summary and responsibilities:
- Relaxed, yet efficient
- Friendly, but not too talkative
- Fast, but accurate
- Sensitive to both the mood of the patients and of the doctors
- Able to prioritise
- Aware of when to be the patient’s, rather than the doctor’s, advocate
- Never breaks confidentiality
- Never gossips in general earshot
- Never leaves reception in a mess
- Never loses their temper in public
A Receptionist should remember that every waiting patient watches and hears.
A skilled receptionist will deliver patients to the doctor with minimum stress, whilst an unskilled receptionist will irritate both GPs and patients.
- Generally welcome and book in patients on the computer
- Check all prescriptions have been signed and file them ready for collection by patient or Pharmacy collection (However, most prescriptions are now sent via EPS)
- Print prescription requests, either via Patient or Pharmacies and put in doctors folders’ for signing at 12:00
- Give out prescriptions, and (correspondence which must be in a sealed envelope) in the double drawers in Admin Room, to patients
- Action Footfall – patient requests throughout the day
- Answer general queries
- When the Practice is registering new patients give out the appropriate forms, assist with completion, and check for correct information.
- Take payments from patients for non NHS items such as forms, ensuring procedure followed at all times
- Check Tasks on EMIS throughout the day and action as necessary.
- Printout ‘BACK-UP’ at 12:00 each day, for that afternoon and next day
- Check incoming NHS & EMIS emails throughout the day
- Ensure Medicine Management is actioned between 11am-12pm each day
- Sort paperwork and prescriptions brought out by doctors
- Follow cleaning Rota (on wall next to scanning desk)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
If this sounds like you, click apply now or alternatively reach out directly by emailing Hayley. Gamble @ Lifelinepermanent.com
