Receptionist Milton Keynes, England
Job description
Receptionist
Milton Keynes
We are looking for a friendly individual to be the Receptionist, working from 9:00am - 5:00pm from Monday to Friday for our Contact Centre in Milton Keynes. You will manage and direct incoming calls for the business.
Key Job Areas
Build rapport
- Answering and correctly channelling all telephone calls across the business
- Identify the needs of the customer to best handle their call
Maintaining database
- Check MOT and service are correct using the relevant system
- Talks to customers to build rapport and find out what assistance or information they require
- Maintain database to ensure accuracy of records (e.g.) returned mail
- Record and monitor Service and MOT letter on a daily basis
- Responsible for handling customer data in line with GDPR
Postal duties
- Collect outgoing post, frank and bag for external mail collection
Works as a full member of the Centre team
- Works with colleagues and teams across the Centres to provide a seamless service to customers
About us
We are the UK's leading Lexus and Toyota group, with dealerships in 8 counties across the South East and Midlands. We were founded in 2002, and our primary objective remains "100% complete customer satisfaction".
Privacy notice:
At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
COVID-19 considerations:
We are following Government guidance and advice from Public Health England and have implemented strict new processes within our dealerships in order to minimise risk of infection.
Work Location: In person
