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receptionist London, England

St Ermin's Operating UK Limited - Reception

Full Time London, England 29000 - 12.04 GBP ANNUAL Today

Job description

We are looking for an experienced Receptionist to join the team here at St Ermin’s Hotel.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

Great salary and service charge – The more we make, the more you make!
Fun, Love & Energy – Not just a slogan, it’s just who we are.
The best staff canteen in London! – Breakfast, Lunch & Dinner.
Range of benefits from Private medical cash plan to discounts in hundreds of outlets for shopping. (Too many to list here ?)
Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
An opportunity to experience and collect great memories which will last with you forever.

As a Receptionist you will ensure to deliver a warm, gracious, individual service to every guest following the St. Ermin’s guidelines and procedures as well as the Marriott standards. Embrace and display the St Ermin’s culture of Fun, Love and Energy.

What will you be doing?

Warmly greet all guests with a smile and by name. Be proactive to anticipate guests needs and deliver breath-taking hospitality
Handle all duties according to hotel policies & procedures, internal rules and standards
Be knowledgeable about daily hotel operations including meetings and functions
Be knowledgeable about the Marriott Bonvoy program and its member benefits
Knows how to operate Opera, Onity, eReg, PDQs and Switchboard console
Be familiar with room availability, rates, packages and promotions
Be knowledgeable about the different guest room layouts, locations, amenities, and all services offered by the hotel
Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay
Understand and be able to talk to guests about the unique history of St Ermin’s hotel
Have knowledge about the city, the local area and attractions and be able to make suitable suggestions to guests based on their requirements
Be familiar with the early, late and night checklist to ensure a smooth operation
Attend the handover briefing at the beginning of your shift
Follow the check in and check out procedure according to the hotel’s SOP, AA standard and Marriott’s BSA (Brand Standard Audit)
Actively contribute to the department’s goals like Marriott Bonvoy Enrolments, room upsell revenue and audit scores
Answer the phones at the reception desk according to the standards of proper etiquette and as fast as possible (no more than three rings)
Ensures the cleanliness of the reception, lobby and back office area at all time and in line with Covid-19 guidelines
Assists with any e-mails sent to the reception inbox
Assist all guests with questions, issues and requests as required
Assist fellow colleagues in their jobs to ensure that all tasks are done on time
Use your PC and Opera password with discretion and in line with PCI DSS procedures; log off the terminal when leaving the area
When leaving the reception area, it is mandatory for the receptionist to lock his/her float to ensure the cash is secured
Always adhere to cash handling and banking procedures
To cover Switchboard duties and cover when required and instructed in accordance to the need of the business
Receptionist is expected to carry out any reasonable requests given by the management