receptionist Palo Alto, CA
Job description
The Receptionist provides exceptional service delivering operational functions in the shipping & receiving of mail, packages and freight. Additional duties include performing mail center functions such as delivering mail & packages to site staff, maintaining inventory levels of necessary supplies and assisting the mail services team in other daily activities.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Schedule: Mon to Fri 8am to 430pm
Duties and Responsibilities:
- Provide 5-star customer service to all employees (in all forms of communication).
- Receive inbound mail & packages, use handheld scanner to capture package information in package tracking system, relocate items from loading dock to mail center or appropriate internal recipient.
- Stage outbound shipments for pickup by carrier, collect pickup signatures as required, interact in a collaborative manner with carrier delivery personnel.
- Handle all items received through adherence to all safety & security requirements and quality assurance processes.
- Prepare outgoing mail & packages utilizing postage meter and shipping software application.
- Review and reply to emails inquiries regarding incoming items, answer phone calls from site staff, assist clients who may walk up to loading dock.
- Light cleaning duties as assigned including maintaining the loading dock area in a neat, orderly fashion.
- Cross train in other areas of mailroom operations.
- Adhere to all required policies and procedures.
- Maintain a professional appearance and attitude at all times.
- Other duties as assigned by supervisor or manager.
Qualifications and Education Requirements:
- High School Diploma (or equivalent) required.
- 1+ years relevant work experience preferred.
- Ability to work independently with minimal supervision.
- Pallet jack, pull cart/dolly and handheld scanner experience preferred.
- Ability to work assigned work hours determined by manager plus occasional overtime on short notice.
- Strong verbal and written communication skills.
- Excellent customer service skills.
- Current knowledge or ability to learn computer-based systems required for functions of position, especially Microsoft Office.
- Knowledge and understanding of shipping & receiving procedures.
- Good organization and time management skills.
Physical Demands:
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to lift or move 40 lbs. or greater frequently.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Ability to work in an environment with changing climate conditions- e.g. hot weather, rain/snow and cold temperatures.
About Us
SPS is a global outsourcing organization that offers both business and document processing services. Our clients are Fortune 500 companies in sectors such as advertising, investment banking, corporate, fashion, finance, law, and other professional services SPS operates in more than 15 countries worldwide providing specialized workplace support functions in areas such as Administrative, Information Technology, Mailroom, Document Production, and other Guest Services.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that leads to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
Know more about this role in this link: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=99606&clientkey=29DED34D8C1585D699D2FF7B341E8CA4
Job Type: Full-time
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- receptionist: 3 years (Required)
- Hospitality: 3 years (Required)
Work Location: In person
