Receptionist

Receptionist Newcastle upon Tyne, England

Royal Station Hotel
Full Time Newcastle upon Tyne, England 10.7 GBP HOURLY Today
Job description

Job Ref: CG9500
Branch: Royal Station Hotel
Location: Royal Station Hotel, Newcastle Upon Tyne
Salary/Benefits: £10.70ph + Cairn Staff Rate + Other Benefits!
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 10/08/2023
Closing date: 23/09/2023


Working with us provides great benefits, including:

  • Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
  • Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
  • 50% off Food Beverage at all our Hotels FB Venues
  • Spa Discounts at our venues with a Spa
  • Retail, Cinema Leisure Discounts
  • Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
  • Monthly ‘Star of the Month’ Awards
  • Long-service Awards, that start after 1 year of service
  • ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
  • Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
  • Pension Scheme
  • Other incentive programmes that run throughout the year

About the role…

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About you…

  • Experience in a similar or front facing customer service role with an outgoing and bubbly personality
  • Strong communication skills through a variety of means
  • Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
  • Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
  • High attention to detail and accuracy – great at managing one’s own time

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

The Royal Station Hotel, Newcastle is a grade 1 and 2 Victorian listed building boasting elegant architecture, officially opened by Queen Victoria in 1850. Today, we offer spacious rooms, an indulgent bar and restaurant, an indoor heated swimming pool and a fitness centre within its iconic walls.

Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)

Receptionist
Royal Station Hotel

www.royalstationhotel.com
Newcastle upon Tyne, United Kingdom
Aran Handa
$25 to $50 million (USD)
501 to 1000 Employees
Unknown
Hotels & Resorts
Related Jobs

All Related Listed jobs

Coffee Shop Assistant
BARI2TA’S Hemel Hempstead, England 9.5 GBP HOURLY Today

Serving customers with hot and cold food, Ice creams, Espresso machine hot drinks. Operating till with card payments and cash. Part-time hours: 25 per week.

receptionist
Kaiser Permanente San Jose, CA 32.37980769230769 - 30.77019230769231 USD HOURLY Today
Assistant Cook
Coventry City Council Coventry, England 20441 - 21189 GBP ANNUAL Today

You must also have, or train towards, Basic Food Safety Level 2 certificate and be willing to undertake any other training applicable to this role.

patient account representative
Nuvance Health Kingston, NY 28.220192307692308 - 15.3 USD HOURLY Today
plumber
B&H Clearance ltd Newport, Newport, Wales 27000 - 25000 GBP ANNUAL Today

Plumber - Self Employed CIS Scheme

We are currently looking for a Domestic Experienced Plumber to help with emergency work and pre-booked...