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Job description

Role Summary: To maintain effective reception and help desk facilities and assist the day-to-day operational management of the building, communicating with the residents and resolving issues.

Responsible to: Building Manager

MAIN RESPONSIBILITES

Customer Service:

· On occasion assume the responsibilities of Building Manager

· To ensure that the standards of service in all areas meet the required levels

· Cover the front of house reception desk, aiding residents considerately and always politely.

· Own and deliver the expected resident wellbeing experience, highlighting any wellbeing concerns and escalating those as required

· Promote the building experience to prospective and existing residents – conducting tours as required

· Promptly solve queries, issues and challenges

· Deal with complaints promptly, professionally and compassionately, ensuring they are accurately logged for follow-up and resolution

· To maintain the standard of dress required

· Liaise and maintain professional and productive relationships with the local community and various authorities

· Communicate clearly and effectively

Operations:

· Undertake any inspections of facilities as required

· To ensure all reservations are inputted to hotel PMS

· Control access to the building, ensure visitors and contractors have signed in

· Programming and replacement of access cards for residents as per instructions from the Building Manager

· Ensure all keys are coded and held securely and are signed for on release

· Monitor CCTV, report any suspicious activity to the Building Manager

· Comply with the Data Protection Act as required

· Notify Building Manager of damage or maintenance issues in communal areas or individual units

· Support the Building / Assistant Building Manager to deliver expected operational targets

· Undertake any other reasonable duties as required

People:

· Support the Building / Assistant Building Manager to build and maintain a high achieving team, promoting performance excellence in self and others

· Proactively and positively liaise with various other company functions including (but not exclusively) maintenance, and Housekeeping team

· Proactively support the Building Manager and the site team to implement and maintain all standard operating procedures

· Build positive working relationships and work closely with other staff and clients across the business including any third-party occupier

Health & Safety:

· Proactively support the Building Manager to implement and maintain all Health and Safety policies, Fire Prevention arrangements, Internal Security and Risk Assessments

· Understand and follow all company policies and procedures and where this may not be understood actively highlight to your Line Manager seeking support and guidance.

· Employees as individuals of the Company have a statutory duty to co-operate together to promote and follow health and safety best practice specific to your place of work.

Other:

· To undertake any administrative tasks as requested by Management.

PERSON SPECIFICATION

Happy working in a customer facing role, you enjoy being busy and hands on. You enjoy working as part of a team and offer excellent customer service.

You may have previously worked in a front of house or customer focused role, perhaps as part of another building management team or in a service-based role.

You enjoy working with a wide range of people and are keen to resolve issues, keep various administration and operational activities on track seeing things through to the end.

Overall, you are happy to roll your sleeves up, love getting the job done and are keen to develop your operational and customer service expertise.

Interland confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Job Types: Full-time, Zero hours contract

Salary: £10.50 per hour

Benefits:

• Casual dress
• On-site parking

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person