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Job description

Route 9 Mazda is looking for a Full time Service Receptionist with excellent customer service skills and a winning attitude. Here at Route 9 Mazda, we are committed to transforming customer experiences within a dealership.

RESPONSIBILITIES:

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

QUALIFICATIONS:

• Experience with Microsoft Office is a plus
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Strong interpersonal communication skills
• Proficient in Excel and Microsoft word
• Automotive billing experience is a plus

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person